New Services to Cash In On: Microsoft, AT&T, Comcast, N-Able, More
SD-WAN and UCaaS have emerged as key areas of IT/telecom convergence in the channel.
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The provider of a B2B technology marketplace is helping its partners sell energy.
The new AppSmart Energize tool automates energy procurement and support using artifical intelligence. It will allow partners to more easily deliver utility bundles to their clients.
We learned about the update at AppSmart’s Unleash event.
The HPE subsidiary has integrated the Silver Peak SD-WAN solution into its platform.
HPE last year bought Silver Peak and brought it into the Aruba unit. Now Aruba’s Edge Service Platform includes the Silver Peak EdgeConnect SD-WAN solution, as well as an updated orchestration management console.
Read more about Aruba.
Palo Alto Networks launched new capabilities to protect cloud workloads.
Palo Alto enhanced its Prisma Cloud offering to simplify compliance checks and increase automation and detection. The offering now features deeper visibility into malware threats on hosts and containers.
Read the announcement.
The MSO enhanced its software-defined networking platform to help remote workers.
The ActiveCore platform, for which Versa Networks provides SD-WAN capabilities, has improved its traffic steering algorithm in order to better prioritize applications. As a result, ActiveCore can evaluate network connections in real time.
We wrote about Comcast Business’ SDN/SD-WAN announcement in the second page of our SASE column.
Lumen Technologies and T-Mobile are bringing their respective edge computing and 5G capabilities together.
The companies expanded their relationship to deliver the Lumen Edge Computing platform over T-Mobile’s 5G network. Executives said the collaboration allows both companies to better address hybrid solutions for fiber-based and wireless networking.
In addition, Lumen named T-Mobile its preferred wireless connectivity partner.
Learn more about their agreement.
Intel unveiled its “Ice Lake” processor.
Ice Lake, more technically known as 3rd Gen Xeon Scalable processors, offers a 32% higher persistant memory bandwidth than its predecessor. Although Intel had already shipped out thousands of units before April, the company made the processor broadly available to its ecosystem.
Get the details.
Windstream Enterprise updated its contact center solution.
The enhancement gives all company sizes the ability to run outound calling campaigns. In addition, the solution allows for up to 20,000 users.
Get details on the update.
The phishing detection and response solutions provider bought a fellow phishing provider.
Cofense’s acquisition of Cyberfish, which offers phishing protection, harnesses machine learning capabilities in order to bring “enterprise-grade email security” to SMBs. MSPs and MSSPs can use the service, executives said.
Learn more about the implications.
TPx Communications now provides SMB security advisory services.
The portfolio includes various assessments, including an evaluation of network and wireless security. The services send TPx consultants to the aid of resource-strapped small businesses that often lack in-house IT resources.
Edward Gately has the scoop.
Microsoft unveiled its Surface Laptop 4 for Business.
The update improves the laptop’s conferencing performance with a built-in HD camera and a dual stereo microphone array. Microsoft also launched Surface accessories, which include headphones and a speaker.
Jeffrey Schwartz wrote about Microsoft.
AT&T Business kept busy with product launches last month.
First, the company upgraded its RingCentral-powered collaboration solution to include a mobile cloud PBX system.
In addition, AT&T Cybersecurity offered a managed endpoint security service in conjunction with SentinelOne.
Lastly, AT&T teamed up with Cradlepoint create new business 5G use cases.
Read about the collaboration, cybersecurity and 5G announcements.
ACC Business, which offers AT&T partners non-teamed selling opportunities, announced a new offering.
Partners added the AT&T Switched Ethernet on Demand solution to their portfolios. The service allows partners and customers to customize bandwidth allocation.
Read about the new offering.
The Pennsylvania-based UCaaS provider revamped its CoreNexa platform.
The 7.0 version brings together voice, video, messaging and collaboration on the same platform. CEO Alan Rihm said this provides a unified interface for collaboration, as opposed to various point solutions.
We spoke with Blueline Telecom, which sells CoreNexa.
The UCaaS provider launched a web browser-based unified communications experience.
“Work for Web” uses Google Chrome and Microsoft Edge to mirror the experiences users get with the 8×8 Work app. In addition, customers can participate in meetings from a mobile browser.
Craig Galbraith wrote about 8×8.
Vonage gave its contact center solution new omnichannel features.
The video chat, real-time analytics and screen recording are just a few of the new capabilities on Vonage Contact Center. In addition, a “visual engagement” feature can embed into Salesforce, Microsoft Dynamics or ServiceNow to escalate customer interactions.
Edward Gately wrote about the update.
Granite Telecommunications joined a growing number of providers that support Microsoft Teams direct routing.
As a result, Granite’s SIP trunking service connects to the Microsoft phone system inside the Teams app. Agents can offer customers pooled concurrent calls and improved calling rates.
Read about the update.
The Chicago-based agency added new vendors to its portfolio. That means more services available to sell.
IoT wireless monitoring solutions provider SensLynx signed an agreement with TBI. That gives subagents an option to sell fleet and asset tracking solutions.
TBI also teamed with national managed IT services firm Effortless Office.
Read about the new partnerships.
N-Able announced an integration with Microsoft.
The N-Central remote monitoring and management platform now integrates with Microsoft Intune, which is a premium component of Office 365. The update helps MSPs better view and apply policies to apps and devices.
Read the announcement.
N-Able announced an integration with Microsoft.
The N-Central remote monitoring and management platform now integrates with Microsoft Intune, which is a premium component of Office 365. The update helps MSPs better view and apply policies to apps and devices.
Read the announcement.
Vendors continue to roll out new and updated contact center solutions that channel partners can sell.
It’s obvious that contact center solutions are in high demand. One study predicted that the market will reach $72 billion by 2027. With that in mind, companies like Windstream and Vonage fine-tuned their contact center products and services last month to give customers more features. We’re seeing more AI features, and more and more omnichannel functionality.
In addition, SD-WAN features heavily in this recap of last month’s new products and services. For example, HPE-owned Aruba illustrated how it integrated Silver Peak’s solutions into its edge services platform. And NetFortris announced an at-home SD-WAN solution. SD-WAN and CCaaS/UCaaS have both emerged as highly popular offerings for both the traditional telco/connectivity channel and the managed IT services channel.
If you’re interested in more than just UC and network, fear not. There’s plenty here for you. Microsoft and Intel both unveiled new products, and the rebranded SolarWinds MSP unit unveiled a new integration.
Our new services roundup touches on more than just the vendors. We covered two executive agencies that are helping agents sell more to end customers.
Not every story made it into our recap. For example, Lenovo and Nutanix teamed up to launch an as-a-service hosted desktop solution, and IBM introduced new container-native storage solutions.
Investigate the slideshow above to see the latest products and services in the channel.
Did you miss our previous new services gallery? Check out our March edition.
Want to contact the author directly about this story? Have ideas for a follow-up article? Email James Anderson or connect with him on LinkedIn. |
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