Poly, Five9 Team on New Headset as a Service Program

Poly and Five9 are out with a new headset-as-a-service (HaaS) program to support contact centers. The program offers Poly headsets on a month-to-month subscription with no upfront cost.

Customers make recurring monthly payments to Five9 and can cancel anytime. The headsets are backed by a three-year warranty.

The COVID-19 pandemic is one of the drivers for the Poly-Five9 partnership.

Poly’s Peter Jakobsen

“[COVID-19] has put the world under tremendous strain, upending routines, workflows, and in the case of global contact centers, challenged our ability to service customers traditionally,” wrote Peter Jakobsen, director, global alliance go-to-market at Poly, in a blog. “In many global organizations, the contact center has essentially become the lifeline and, in some instances, the only customer-facing team for thousands of companies as field sales teams, retail stores and other channels have been forced to adopt social distancing strategies.”

Many contact centers already were transitioning from on-prem to cloud-based infrastructure. When the coronavirus hit, these businesses had to enable customer service reps to work from home while maintaining service continuity.

“This innovative HaaS offer will allow our joint customers to navigate the shift from on-premise[s] to cloud and enable remote working capabilities in a timely fashion with minimal impact to budgets,” wrote Jakobsen.

Headset as a service allows Five9 and Poly customers to proactively manage their headset requirements. The program aims to help them scale to meet new demand without significant capital expense.

Products Available via Headset as a Service

Meantime, Poly is offering a free, 20-minute consulting call from Poly Global Services through May 15. It aims to help companies struggling with remote working from a technology perspective.