Windstream Enterprise Unveils OfficeSuite UC Contact Center Enhancements

Windstream Enterprise has released new enhancements to its OfficeSuite UC Contact Center Services (CCS).

Organizations of all sizes can run outbound calling campaigns to connect with and manage their customer interactions. That includes small businesses and retail environments.

OfficeSuite UC blends user-centric design with advanced technology. Windstream Enterprise‘s CCS fully integrate with OfficeSuite UC. That gives businesses an array of voice and collaboration features tailored to their individual needs, the company said. Furthermore, they can expand to 20,000 users.

Businesses can also upload lists and run automated outbound calling campaigns. In addition, they can create list-driven campaigns that include reusable calling lists, calling windows by dates and times, automated rescheduling of unsuccessful call attempts, and round-robin call distribution among the agents assigned to the campaign.

Being Proactive with Customers

Layne Levine is Windstream Enterprise‘s president.

Windstream’s Layne Levine

“To compete in an increasingly complex economy, businesses today need to be proactive with their customers and meet their needs with informative, helpful service,” he said. “Whether it’s a medical office calling to remind patients to schedule appointments, a school district notifying students about schedule changes, or an enterprise running a robust marketing campaign, the OfficeSuite UC CCS list queuing features will help just about any business, school, government agency or nonprofit connect with their audiences more readily, and ensure the service they deliver is meeting their standards.”

OfficeSuite UC gives agents an integrated, tailored call wrap-up form. They can use it to score the call or input customer information for future use. Additionally, it enables post-call surveys from customers. That gives businesses insight into their service, information and effectiveness.

“OfficeSuite UC with CCS takes a robust set of traditional call-center features and delivers them in a way that any business can use,” Levine said. “Our commitment to our customers is to innovate new solutions that make their day-to-day business operations more effective so they can focus on their own customers, not on their network technology.”