Channel Futures TV features video interviews with channel newsmakers in the headlines and at our events, the Channel Partners Conference & Expo and the MSP Summit.

CFTV: Redefining Customer Service with Al: Harness CXone MpowerCFTV: Redefining Customer Service with Al: Harness CXone Mpower

CFTV episode with Michael Quince, Regional VP of Partner Sales at NICE

January 30, 2025

6 Min View

Craig Galbraith is joined by Michael Quince, Regional Vice President of Partner Sales at NICE, to discuss how CXone Mpower empowers partners to redefine customer service with AI. Michael provides details on how partners can differentiate their offerings with industry-leading CX applications, personalized service, and scalable solutions that address diverse client needs, driving efficiency, trust, and revenue growth.

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