Gen AI: Take the Next Steps for Profit, Customer Outcomes

The AI cat is out of the bag. Now, a year into the generative AI frenzy, MSPs must take the next steps to capitalize on this new technology shift — it’s not a passing trend. That means it’s time to not only infuse AI into MSPs’ own operations but also to help customers become more efficient, creative and outcome-centric. AI supports each of these needs; MSPs on the forefront of this wave already are delivering on those goals.

Attend this informative session to find out how to get in on the fun and promise of AI, and become an even greater asset to your end users.

Moderator:
Dave Raffo, Channel Futures MSP Editor

Dave has written about IT for more than two decades, focusing mainly on data storage, data center infrastructure and public cloud. He was a news editor and editorial director at TechTarget’s storage group for 13 years, news editor for Byte and Switch, and a research analyst for Evaluator Group. In addition to covering news and writing in-depth features and columns, Dave has moderated panels at tech conferences. While at TechTarget, Raffo Dave won several American Society of Business Publication Editors (ASBPE) awards for writing and editing, including for column writing.

Dave has also worked for United Press International, EdTech magazine, Windows Magazine, and Data Center Intelligence Group (DCIG) in reporting, editing and research analyst roles.

Speakers:
Pamela Diaz, CEO & President, Entara
Pamela Diaz is CEO and President of Entara, a security-first extended Service Provider (XSP). Pam is also the Co-Founder of Forecheck, an automated incident management, remediation, and resilience platform built for ingesting incidents from security providers.

Pam is dedicated to connecting organizations with the IT and cybersecurity solutions that their businesses need to thrive. She is passionate about building relationships and connecting with individuals that challenge the status quo and stretch to continuously improve our future.

Pam is on the Board of Directors of Bounce Children’s Foundation, an organization transforming the lives of chronically ill children, and serves as Chair of the Governance Committee. She is also an active member of the Female Integrator Mastermind (FIM), a peer-to-peer female mentoring group passionate about cultivating women leaders.

Mike Gray, CTO, Thrive

Michael is a technology executive with over two decades of experience in consulting, network engineering, security operations, and product development. As Thrive’s Chief Technology Officer, Michael is responsible for the company’s product and services roadmap, vision, R&D, and heading the cybersecurity, cloud, and application development practices. He is a member of several partner advisory councils and is a sought-after speaker and panelist at global technology events.

Michael’s technology career began at Dove Consulting and later Praecis, a biotechnology startup that was acquired by a top five pharmaceutical firm.

Peter Melby, CEO, New Charter Technologies

Peter Melby is the CEO at New Charter Technologies and founder of Denver-based MSP Greystone Technology, a six-time Inc. 5000 honoree and a seven-time Top Workplace winner with over $20M in annual revenue. His leadership at Greystone brought 18 consecutive years of growth prior to bringing Greystone into the New Charter portfolio. He has been named one of Colorado's Top 25 CEOs, 40 Under 40 and Titan 100. Melby currently leads growth for the New Charter portfolio of 20+ best-in-class MSPs. He speaks globally on topics related to MSP growth, scaling successful culture, disrupting traditional IT ineffectiveness, successful M&A for MSPs and common-sense cybersecurity.