Hot New Services: RingCentral, Lumen, Verizon, More

Business customers and their advisers are creating massive demand for contact center solutions.

Our latest recap of new products and services in the channel demonstrates the popularity of CCaaS. Almost half of the companies on our list did something to enhance their contact center lineup.

For example, Cisco rolled out a new offering that upgraded from its premises-based solution. Lifesize bulked up its existing contact center offering by adding new AI features. And a master agent added an upstart contact center provider to its portfolio.

Other technologies featured prominently in our December roundup. RingCentral launched a free offering that it believes will pull more customers into UCaaS. One telco launched a mobility management solution. Also, one of the largest wireless carriers added a new SD-WAN solution.

The image gallery below features the newest and biggest offers that channel partners can sell.

Missed our previous gallery? We recapped the solutions that went to market in November.