New N-able RMM Tool Offers 'All-Inclusive' Platform for MSPs

N-able is introducing a new RMM tool promises to offer a complete solution for growing MSPs. N-able N-sight RMM makes it easier for MSPs to start quickly and scale efficiently at a competitive price, the company said. It combines N-able’s cloud-based RMM, N-able Take Control for remote support and MSP Manager for professional services automation.

N-able’s Mike Adler

Mike Adler is chief technology officer at N-able.

“MSPs at varying levels of growth need the right tailored solution to meet them where they are versus trying to fit a square peg into a round hole,” Adler said. “That’s why we launched N-sight, to help level the playing field. It’s powerful enough for a seasoned MSP but built specifically for those at the beginning of their growth journey. We’re excited to bring a truly complete solution to them, that delivers everything they need to optimize their business and grow with them as they grow with a price tag that reflects their budget.”

Features

N-sight offers multitenant Windows, Linux and Apple remote monitoring and management capabilities. It comes with a dashboard highlighting critical information during operational peaks. It also offers no-code automation with more than 600 scripts to accelerate scale. In addition, patch management keeps devices compliant and secure, N-able said.

MSPs can also utilize the Take Control, rapid remote control solution with “fast assist.” This helps manage remote desktops quickly, including live chat. Take Control also offers mobile support for full-featured Android and iOS native apps. Finally, it provides sophisticated encryption and multi-factor authentication for secure, instant access, the company said.

N-able says MSP Manager offers automated ticketing and billing workflows that are both efficient and accurate. It unifies and automates service desk workflow, including a mobile technician app. It also provides a brandable customer portal to build customer loyalty.

A Fast Growing Technology Sector

Managed services is one of the fastest growing sectors in technology, at a 20% year-over-year rate. This is according to the Technology Services & Industry Association.

However, it faces three major challenges to growth, retention and profitability. N-able designed N-sight to help MSPs conquer these challenges. It can do so by enabling them to get up and running faster. Moreover, it can easily and profitably manage and secure their small to medium enterprise customers.