New Services to Sell: AWS, HPE, RingCentral, CCaaS Enhancements, More
Check out these new technology offerings that MSPs, integrators, consultants and advisors sell.
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TD Synnex customers in 60 new countries can access Google Cloud services from the distributor.
Well, the countries themselves aren’t new, but you get the point. TD Synnex initially had made its Google Cloud-powered professional and managed services available in only U.S., Canada, U.K., Ireland and France.
Now Vietnam, Germany, Brazil, Costa Rica and many others are in the mix.
Christine Horton has the details.
Amazon Web Services offered its public sector compliance services to partners in four more countries.
The Global Security and Compliance Accleration (GSCA) program now features in France, Singapore, New Zealand and Spain. It also made its ProServe Ready public sector professional services initiative accessible in four new countries.
Read about the AWS public sector updates.
NICE launched an AI solution for contact center.
AutoSummary focuses on recapping what customer callers say to contact center agents. Specifically, AutoSummary makes note of contact reason, actions and outcomes. That in turn allows agents to focus on solving problems.
Read the announcement.
ConnectWise gave its MSP partners a new integration option for identity and access management (IAM).
The IT management software company announced a strategic partnership with Evo Security. Evo’s Elevated Access offering nixes admin password and MFA code-sharing activities from admins.
See ConnectWise’s press release.
RingCentral expanded its encryption offering.
The cloud communication giant’s encryption previously only supported video. Now it protects phone and messaging.
In addition, RingCentral in December announced a device-as-a-service offering that lets customers subscribe to hardware for a low upfront cost. Participating vendors include Logitech, Poly, Jabra, and Yealink.
Visit RingCentral’s website to read about its encryption and device-as-a-service announcements.
Kyndryl‘s new cloud application modernization solution pairs with the leading hyperscalers.
Kyndryl Cloud Native Services optimizes customer workloads on AWS, Microsoft Azure and Google Cloud.
Kyndryl spun out of IBM’s infrastructure services division in 2021.
Read more about the new services.
Fusion Connect announced a new integration with Microsoft Teams.
The communications service provider launched Operator Connect for Microsoft Teams, which brings Fusion’s calling features into Teams. Fusion, which was already offering Microsoft 365-focused services, lets customers make direct calls using Teams with Operator Connect. The company called it the “next generation of Direct Routing.”
Check out Fusion Connect’s announcement.
Palo Alto Networks unveiled a cybersecurity solution geared toward the medical community.
Medical IoT Security offers zero trust security for health care devices, according to the vendor. That fits with the twin trends of rising numbers of health care-related cyberattacks and medical devices.
Edward Gately has the scoop.
HPE Aruba has been developing a more widely available, partner-driven set of network-as-a-service offerings.
NaaS is not a new concept or offering for Aruba. However, the vendor had been designing and delivering the solutions in a limited, bespoke manner to only about 30 customers.
But in 2022, Aruba set out to build SKUs for a more “standardized and repeatable portfolio,” Aruba general manager Phil Mottram told Channel Futures.
HPE also made updates to Greenlake services platform.
Learn more about Aruba’s NaaS strategy.
F5 Networks deepened application observability with a new offering.
Newly launched Distributed Cloud App Infrastructure Protection (AIP) protects cloud workloads. It uses machine learning and rules to catch threats to the infrastructure stack. It also offers custom platform analytics, a security operations center team and behavior-based threat detection capabilities.
See what F5 had to say on its website.
F5 Networks deepened application observability with a new offering.
Newly launched Distributed Cloud App Infrastructure Protection (AIP) protects cloud workloads. It uses machine learning and rules to catch threats to the infrastructure stack. It also offers custom platform analytics, a security operations center team and behavior-based threat detection capabilities.
See what F5 had to say on its website.
A CCaaS provider added an AI capability, and a distributor expanded its public cloud services in the last month.
The latest Channel Futures roundup of new offerings shows a cross-section of the information communications and technology (ICT) channel. Network infrastructure providers, a network services carrier, cloud communications providers, hyperscalers, an RMM provider and even a disti are represented here. Some hope to sell their offerings through managed services providers, others through resellers and systems integrators, and others through technology advisor referral partners. Still others hope to leverage all four partner models.
There’s RingCentral, which launched a device-as-a-service offering in conjunction with some key hardware partners. There’s HPE’s Aruba, which is calling on more partners to deliver its network-as-a-service offering. AWS widened its geographical footprint for serving its public sector partners. And a CCaaS provider deepened its services with an AI-driven call summary feature.
Scroll through the 11 slides above to see the latest products and services in the channel.
Or check out the new offerings roundup that preceded this.
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