New Products, Services for the Channel: Contact Center LLMs, Dell, Telarus, More

Large language models (LLMs) are proliferating in contact center environments.

Cloud communications providers say they are layering generative AI capabilities into their contact center software to give their agents better insights on data. In the case of Dialpad, that means a domain-specific ChatGPT integration that pulls data from a business’ internal communications.

RingCentral and GoTo also shared updates on generative AI capabilities in their contact center portfolios.

LLMs Beyond the Contact Center

And LLMs don’t just apply to the contact center. Nutanix announced GPT-in-a-Box, which it designed to help companies and their developers build these generative AI systems. And SD-WAN/SASE provider Versa Networks updated its AI and machine learning to better identify security threats.

Other stories from the past month include a new option for Teams direct routing, an upcoming announcement from Cisco on cybersecurity, and a new sales module from Telarus.

Read 14 stories about channel-impacting products and services that recently hit the market, in the slides above.

Then, if you missed it, see our previous recap of new products and services.