Unified Communications/Contact Center

Frontier Draws 'Steady Pace' of Complaints Since Verizon Wireline Transition
Unified Communications/Contact Center
Frontier Draws 'Steady Pace' of Complaints Since Verizon Wireline TransitionFrontier Draws 'Steady Pace' of Complaints Since Verizon Wireline Transition

California, Florida and Texas have received more than 1,100 complaints from business and residential customers regarding service problems.

byEdward Gately, Senior News Editor
May 9, 2016
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1 Min Read
Money Bag
Unified Communications/Contact Center
MRR: Help to Avoid the DownsidesMRR: Help to Avoid the Downsides
byCraig Galbraith
May 6, 2016
1 Min Read
Vonage Takes 'Nexmo' Step in Cloud Leadership
Unified Communications/Contact Center
Vonage Takes 'Nexmo' Step in Cloud LeadershipVonage Takes 'Nexmo' Step in Cloud Leadership
byJames Anderson
May 6, 2016
1 Min Read
Verizon Strike: Union Workers Arrested in 'Circus-Like Street Rally'
Unified Communications/Contact Center
Verizon Strike: Union Workers Arrested in 'Circus-Like Street Rally'Verizon Strike: Union Workers Arrested in 'Circus-Like Street Rally'
byEdward Gately
May 5, 2016
1 Min Read
Office 365: 8 Selling Points to Steal
Unified Communications/Contact Center
Office 365: 8 Selling Points to StealOffice 365: 8 Selling Points to Steal
May 4, 2016
1 Min Read
Unify Announces Partner Program Enhancements to Increase Channel Sales
Unified Communications/Contact Center
Unify Announces Partner Program Enhancements to Increase Channel SalesUnify Announces Partner Program Enhancements to Increase Channel Sales
byEdward Gately
May 3, 2016
1 Min Read
Striking Verizon Workers Dub Company 'The Greedy Bunch'
Unified Communications/Contact Center
Striking Verizon Workers Dub Company 'The Greedy Bunch'
Striking Verizon Workers Dub Company 'The Greedy Bunch'
May 2, 2016
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1 Min Read
byEdward Gately, Senior News Editor
Channel Partnerships: CNSG, Arrow Bring On New Services
Unified Communications/Contact Center
Channel Partnerships: CNSG, Arrow Bring On New Services
Channel Partnerships: CNSG, Arrow Bring On New Services
Apr 28, 2016
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1 Min Read
byJames Anderson, Senior News Editor
Birch Intros Cloud Phone for Small Businesses logo in a gray background | Birch Intros Cloud Phone for Small Businesses
Unified Communications/Contact Center
Birch Intros Cloud Phone for Small Businesses
Birch Intros Cloud Phone for Small Businesses
Apr 27, 2016
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1 Min Read
byChannel Partners
IntelePeer Adds Scripting and Order-Entry Application logo in a gray background | IntelePeer Adds Scripting and Order-Entry Application
Unified Communications/Contact Center
IntelePeer Adds Scripting and Order-Entry Application
IntelePeer Adds Scripting and Order-Entry Application
Apr 26, 2016
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1 Min Read
byChannel Partners
Cloud Migration Lab at Channel Partners
Unified Communications/Contact Center
Inside the Microsoft Cloud Migration Lab
Inside the Microsoft Cloud Migration Lab
Apr 25, 2016
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1 Min Read
byCraig Galbraith, Editorial Director
Oracle Enterprise Communications Broker Passes UC Interoperability Test logo in a gray background | Oracle Enterprise Communications Broker Passes UC Interoperability Test
Unified Communications/Contact Center
Oracle Enterprise Communications Broker Passes UC Interoperability Test
Oracle Enterprise Communications Broker Passes UC Interoperability Test
Apr 21, 2016
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1 Min Read
byChannel Partners
Verizon Picketers Encourage Wireless Boycott as Network Facilities Get 'Damaged, Destroyed'
Unified Communications/Contact Center
Verizon Picketers Encourage Wireless Boycott as Network Facilities Get 'Damaged, Destroyed'
Verizon Picketers Encourage Wireless Boycott as Network Facilities Get 'Damaged, Destroyed'
Apr 20, 2016
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1 Min Read
byEdward Gately, Senior News Editor
Voxox Intros Mobile App for Cloud Phone logo in a gray background | Voxox Intros Mobile App for Cloud Phone
Unified Communications/Contact Center
Voxox Intros Mobile App for Cloud Phone
Voxox Intros Mobile App for Cloud Phone
Apr 20, 2016
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1 Min Read
byChannel Partners
CoreDial logo
Unified Communications/Contact Center
CoreDial CEO: Lines Are Being Redrawn on Technologies Companies Want
CoreDial CEO: Lines Are Being Redrawn on Technologies Companies Want
Apr 19, 2016
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1 Min Read
byEdward Gately, Senior News Editor
Ingram Micro
Unified Communications/Contact Center
Ingram Micro Cloud: 'One Size Doesn't Fit All'
Ingram Micro Cloud: 'One Size Doesn't Fit All'
Apr 18, 2016
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1 Min Read
byCraig Galbraith, Editorial Director
CloudRoute Adds Clarus to Channel Program logo in a gray background | CloudRoute Adds Clarus to Channel Program
Unified Communications/Contact Center
CloudRoute Adds Clarus to Channel Program
CloudRoute Adds Clarus to Channel Program
Apr 18, 2016
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1 Min Read
byChannel Partners
Video Conference
Unified Communications/Contact Center
Analysts, Intelisys Weigh In on Mitel’s Polycom Acquisition
Analysts, Intelisys Weigh In on Mitel’s Polycom Acquisition
Apr 15, 2016
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1 Min Read
byEdward Gately, Senior News Editor
5 Channel Ops: Cisco Vet Heads New Security Channel Program, Zadara Adds Object Storage as a Service
Unified Communications/Contact Center
5 Channel Ops: Cisco Vet Heads New Security Channel Program, Zadara Adds Object Storage as a Service
5 Channel Ops: Cisco Vet Heads New Security Channel Program, Zadara Adds Object Storage as a Service
Apr 15, 2016
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1 Min Read
byLorna Garey
Merger
Unified Communications/Contact Center
Mitel to Acquire Polycom for Nearly $2 Billion
Mitel to Acquire Polycom for Nearly $2 Billion
Apr 15, 2016
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1 Min Read
byLorna Garey
Cloud Contact Center
Unified Communications/Contact Center
Contact Centers in the Cloud: Smart Ways to Manage the Sales Cycle
Contact Centers in the Cloud: Smart Ways to Manage the Sales Cycle
Apr 14, 2016
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1 Min Read
byChannel Partners
Level 3 CEO Returns From Heart Surgery
Unified Communications/Contact Center
Level 3 CEO Returns From Heart Surgery
Level 3 CEO Returns From Heart Surgery
Apr 13, 2016
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1 Min Read
byJames Anderson, Senior News Editor
Internet of Things
Unified Communications/Contact Center
Channel Partners Keynote: The Future With AT&T
Channel Partners Keynote: The Future With AT&T
Apr 13, 2016
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1 Min Read
byCraig Galbraith, Editorial Director
Cloud Contact Center
Unified Communications/Contact Center
The Cloud Contact Center: Call It a Channel Opportunity
The Cloud Contact Center: Call It a Channel Opportunity
Apr 13, 2016
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1 Min Read
byChannel Partners
Verizon Wireline Unions Cite 'Shameful Demands,' Prep to Strike Wednesday
Unified Communications/Contact Center
Verizon Wireline Unions Cite 'Shameful Demands,' Prep to Strike Wednesday
Verizon Wireline Unions Cite 'Shameful Demands,' Prep to Strike Wednesday
Apr 11, 2016
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1 Min Read
byEdward Gately, Senior News Editor
AppDirect Adds Google Apps for Work to Catalog logo in a gray background | AppDirect Adds Google Apps for Work to Catalog
Unified Communications/Contact Center
AppDirect Adds Google Apps for Work to Catalog
AppDirect Adds Google Apps for Work to Catalog
Apr 11, 2016
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1 Min Read
byChannel Partners
TCN Debuts Call Center Trade-Up Program logo in a gray background | TCN Debuts Call Center Trade-Up Program
Unified Communications/Contact Center
TCN Debuts Call Center Trade-Up Program
TCN Debuts Call Center Trade-Up Program
Apr 11, 2016
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1 Min Read
byChannel Partners
G12 Gets ShoreTel IP PBX Certified logo in a gray background | G12 Gets ShoreTel IP PBX Certified
Unified Communications/Contact Center
G12 Gets ShoreTel IP PBX Certified
G12 Gets ShoreTel IP PBX Certified
Apr 5, 2016
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1 Min Read
byChannel Partners
Fusion Wraps Acquisition of TFB logo in a gray background | Fusion Wraps Acquisition of TFB
Unified Communications/Contact Center
Fusion Wraps Acquisition of TFB
Fusion Wraps Acquisition of TFB
Apr 4, 2016
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1 Min Read
byChannel Partners
FCC Extends Broadband to Lifeline Subsidy Program
Unified Communications/Contact Center
FCC Extends Broadband to Lifeline Subsidy Program
FCC Extends Broadband to Lifeline Subsidy Program
Mar 31, 2016
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1 Min Read
Janet Schijns
Unified Communications/Contact Center
Verizon's Schijns: 'The Right Business Model for the Evolution of the Channel'
Verizon's Schijns: 'The Right Business Model for the Evolution of the Channel'
Mar 30, 2016
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1 Min Read
byCraig Galbraith, Editorial Director
Level 3 Adds Office 365 to Cloud Connect logo in a gray background | Level 3 Adds Office 365 to Cloud Connect
Unified Communications/Contact Center
Level 3 Adds Office 365 to Cloud Connect
Level 3 Adds Office 365 to Cloud Connect
Mar 30, 2016
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1 Min Read
byChannel Partners
Logicalis Launches Managed Video Conferencing Service
Unified Communications/Contact Center
Logicalis Launches Managed Video Conferencing Service
Logicalis Launches Managed Video Conferencing Service
Mar 29, 2016
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1 Min Read
byAldrin Brown, Editor-in-Chief
Intelisys Goes International With Launch of European Office
Unified Communications/Contact Center
Intelisys Goes International With Launch of European Office
Intelisys Goes International With Launch of European Office
Mar 29, 2016
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1 Min Read
byEdward Gately, Senior News Editor
ShoreTel Plugs In Microsoft Skype for Business
Unified Communications/Contact Center
ShoreTel Plugs In Microsoft Skype for Business
ShoreTel Plugs In Microsoft Skype for Business
Mar 29, 2016
|
1 Min Read
byLorna Garey
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