AWS, RingCentral Team to Help with Cloud Migrations and Beyond

RingCentral has a new collaboration with AWS to help businesses advance their migrations to the cloud. Additionally, the collaboration means transforming organizations’ employee and customer communications.

The announcement comes on the heels of a RingCentral-Avaya agreement. On Tuesday, RingCentral said it would extend and expand its multiyear partnership with the business communications company, which just declared chapter 11 bankruptcy.

The RingCentral-AWS partnership is a multiyear agreement. AWS will offer RingCentral MVP and RingCentral contact center solutions to its customers. It will give them access to a unified communications platform that integrates enterprise-grade team messaging, video meetings and a market-leading cloud phone system, along with a contact center solution.

RingCentral’s Mo Katibeh

Mo Katibeh is president and chief operating officer at RingCentral.

“This announcement with AWS marks the beginning of an important collaboration for RingCentral, whereby we will work together to deliver technologies and innovations that improve business communications for today’s hybrid workforce of both knowledge workers and frontliners,” Katibeh said. “We are very encouraged by our initial work with AWS, which has resulted in new customers signing up for RingCentral solutions.”

He added that the partnership “will give organizations the power of the world’s best business communications service with the unmatched security, compute power, data residency and privacy of AWS.”

Greater Choice Across Multiple Industries

The two companies said that vertical solutions are also a part of the mix. This includes end-to-end cloud migration for businesses in health care, financial services, retail, education and the public sector.

The collaboration builds on RingCentral’s integrated cloud communications platform. It offers flexible migration options through bring-your-own-carrier and hybrid PBX solutions, the company said. RingCentral also plans to provide technical resources for workstreams to make its offerings “functional and transactable” for AWS customers. It will support AWS Marketplace listings and integrations to AWS services.

In addition, both companies will train subject-matter experts to help customers advance their cloud migrations and technical integrations. This collaboration initially focuses on North America; however, countries in Europe, Asia Pacific and Latin America will come on during the multiyear period. Finally, the two companies will invest in joint marketing, lead generation and promotion activities together.

AWS’ Matt Garman

Matt Garman is senior vice president of sales, marketing and global services at AWS.

“Together, AWS and RingCentral are giving customers across multiple industries greater choice and support for their call center and business communications needs,” Garman said. “By making RingCentral’s cloud communications solution available on AWS, large enterprise and midsize customers can benefit from the reliability and scalability of the cloud, while giving employees and customers the ability to collaborate in new ways.”