TPx Begins New Era with Acquisition, New Channel Chief

Siris, the private equity firm focused on investing in technology and telecommunications companies, has completed its acquisition of TPx, the managed services and connectivity provider, and Jim Delis has been named its new channel chief.

Longtime channel chief Ken Bisnoff is leaving TPx and Delis will assume expanded responsibility as senior vice president in charge of TPx’s partner channel across all regions. For the past year and a half, Delis has led TPx’s national channel development and sales organizations in the East. No word yet where Bisnoff is headed.

TPx agreed to sell to Siris last August.

In conjunction with the close of the acquisition, Dick Jalkut, TPx’s CEO and chairman, announced his retirement and Siris executive partner Joseph Cozzolino will serve as executive chairman of TPx’s board and interim CEO. Cozzolino will lead the process to identify and select a permanent CEO.

“As part of the Siris family of companies, TPx will have the enhanced support and resources it needs to lead in the fast-growing addressable market for UCaaS, CCaaS and managed IT services, including security,” Cozzolino said. “I know Siris is excited and eager to help accelerate TPx’s growth, building on its industry-leading customer satisfaction, tremendous range of award-winning products, and its large, diversified customer base.”

TPx ranks No. 2 on the 2019 MSP 501 list.

From a product perspective, TPx will continue to focus on providing complete solutions led by UCx and MSx, and complemented with managed connectivity services. Further, it will continue to focus on midsize business customers with 20-1,000 employees on a nationwide basis.

TPx’s Jim Delis

In a Q&A with Channel Partners, Delis talks about what partners can expect from the acquisition and his plans in his expanded role.

Channel Partners: What does the completion of this acquisition mean for TPx’s partners?

Jim Delis: With Siris as our new investor, TPx will be in a stronger position financially. We intend to increase our focus on expanding our business nationally through the partner channel, and in providing additional technical and support resources to help the channel grow at an accelerated rate in 2020 and beyond.

CP: How is your role changing in terms of channel?

JD: My role will expand now to include responsibility for the entire partner channel at TPx, including the partner channel sales force in all regions as well as the partner development team.

CP: What are your plans as the new channel leader? Are you going to be making any changes in channel strategy? If so, how?

JD: … We will work to align our strategy companywide to serve our partners consistently across all regions. We also will intensify our strategy of growth in new markets nationally. But our most important strategy is to continue to be a strong partner for those who sell our services by providing great channel support and a best-in-class customer experience when our partners bring us a new customer.

CP: Will the ownership change give TPx and its partners a competitive advantage? If so, how?

JD: Siris brings extensive strategic and operational expertise in the UCaaS and managed services markets, and will help drive TPx’s next phase of growth. Siris is a like-minded and well-suited strategic and financial partner for TPx with deep transaction experience, industry relationships and technical expertise in unified communications and managed IT industries.

CP: What can we expect to see from TPx in terms of its channel in the coming months?

JD: TPx is the premier national managed services company in the industry, and our partners and customers can expect TPx to be very successful in the marketplace by being knowledgeable, easy to work with, and very competitive. Now and throughout 2020, you can expect to see a best-in-class TPx channel organization, on whom our partners can rely to help grow their businesses.