Unified Communications/Contact Center

Cloud UC
Unified Communications/Contact Center
Survey: MSPs View UCaaS as 'Necessary Evil'Survey: MSPs View UCaaS as 'Necessary Evil'

The survey indicates that 62 percent of MSPs see UCaaS revenue as an important goal for growth of their organization in the next six to 12 months.

byEdward Gately, Senior News Editor
Feb 11, 2019
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1 Min Read
Coffee with Craig & Kevin logo
Unified Communications/Contact Center
Coffee with Craig and Kevin Episode No. 52: RingCentral, Check PointCoffee with Craig and Kevin Episode No. 52: RingCentral, Check Point
byCraig Galbraith
Feb 8, 2019
Logitech Tap
Unified Communications/Contact Center
Logitech Previews Tap Device for Microsoft Teams, Zoom, Google HangoutsLogitech Previews Tap Device for Microsoft Teams, Zoom, Google Hangouts
Feb 5, 2019
1 Min Read
Fist Bump
Unified Communications/Contact Center
Jabra-AudioCodes Partnership Targets Microsoft UCJabra-AudioCodes Partnership Targets Microsoft UC
byJames Anderson
Feb 5, 2019
1 Min Read
Cloud X
Unified Communications/Contact Center
8x8 Intros New X-Series Cloud, Contact Center Capabilities8x8 Intros New X-Series Cloud, Contact Center Capabilities
byBuffy Naylor
Feb 5, 2019
1 Min Read
Unified Communications
Unified Communications/Contact Center
West, 8x8, Microsoft Named Leading Global UCaaS PlayersWest, 8x8, Microsoft Named Leading Global UCaaS Players
byEdward Gately
Feb 1, 2019
1 Min Read
Taxes
Unified Communications/Contact Center
Telinta, Wolters Kluwer Offer Tax Help for VoIP Service Providers
Telinta, Wolters Kluwer Offer Tax Help for VoIP Service Providers
Feb 1, 2019
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1 Min Read
byEdward Gately, Senior News Editor
Deploying and Provisioning
Unified Communications/Contact Center
CallTower Connect Now Provisions Microsoft Teams
CallTower Connect Now Provisions Microsoft Teams
Jan 31, 2019
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1 Min Read
byEdward Gately, Senior News Editor
Plantronics Polycom Studio
Unified Communications/Contact Center
Plantronics Continues Video Momentum with Polycom Studio
Plantronics Continues Video Momentum with Polycom Studio
Jan 29, 2019
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1 Min Read
byEdward Gately, Senior News Editor
Coffee with Craig & Kevin logo
Unified Communications/Contact Center
Coffee with Craig and Kevin Episode No. 51: Digi Awards, Live from Avaya Engage
Coffee with Craig and Kevin Episode No. 51: Digi Awards, Live from Avaya Engage
Jan 26, 2019
byCraig Galbraith, Editorial Director
Top Stories, top 20 stories
Unified Communications/Contact Center
Week in Review Features Avaya Engage, Janet Schijns' New Job
Week in Review Features Avaya Engage, Janet Schijns' New Job
Jan 25, 2019
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1 Min Read
byJames Anderson, Senior News Editor
Southeast US map
Unified Communications/Contact Center
Telesystem Adds Windstream Alum in the Southeast
Telesystem Adds Windstream Alum in the Southeast
Jan 24, 2019
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1 Min Read
byBuffy Naylor, Senior Managing Editor
Quality Assurance
Unified Communications/Contact Center
AireSpring Hires TPx Vet as Service Assurance Director
AireSpring Hires TPx Vet as Service Assurance Director
Jan 24, 2019
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1 Min Read
byEdward Gately, Senior News Editor
Partners
Unified Communications/Contact Center
Sandler Partners Now a Net2Phone Partner
Sandler Partners Now a Net2Phone Partner
Jan 23, 2019
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1 Min Read
byJames Anderson, Senior News Editor
Avaya Cloud Solutions at Engage 2019
Unified Communications/Contact Center
Avaya Makes Marketing Strides to Become Sales-Led Partner Organization
Avaya Makes Marketing Strides to Become Sales-Led Partner Organization
Jan 23, 2019
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1 Min Read
byEdward Gately, Senior News Editor
Welcome aboard
Unified Communications/Contact Center
AireSpring Adds Another Verizon, Windstream Alum
AireSpring Adds Another Verizon, Windstream Alum
Jan 22, 2019
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1 Min Read
byJames Anderson, Senior News Editor
New hire
Unified Communications/Contact Center
RapidScale Hires Level 3 Veteran as Director of Client Experience
RapidScale Hires Level 3 Veteran as Director of Client Experience
Jan 22, 2019
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1 Min Read
byBuffy Naylor, Senior Managing Editor
System Integration
Unified Communications/Contact Center
Costly Integration Challenges Stymie Modern Businesses
Costly Integration Challenges Stymie Modern Businesses
Jan 22, 2019
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1 Min Read
byLynn Haber
Avaya CEO Jim Chirico on stage at Avaya Engage 2019 in Austin, Texas, Jan. 21
Unified Communications/Contact Center
Avaya Doubles Down on Cloud, Advancing Technologies
Avaya Doubles Down on Cloud, Advancing Technologies
Jan 21, 2019
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1 Min Read
byEdward Gately, Senior News Editor
Surprised Businessman
Unified Communications/Contact Center
Avaya's AI, Janet Schijns' Departure Played Starring Roles this Week
Avaya's AI, Janet Schijns' Departure Played Starring Roles this Week
Jan 18, 2019
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1 Min Read
byJames Anderson, Senior News Editor
Cloud Contact Center
Unified Communications/Contact Center
Nextiva Hires First CRO, Debuts New CCaaS
Nextiva Hires First CRO, Debuts New CCaaS
Jan 17, 2019
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1 Min Read
byEdward Gately, Senior News Editor
Artificial Intelligence
Unified Communications/Contact Center
Avaya Expands AI Strategy to UC
Avaya Expands AI Strategy to UC
Jan 16, 2019
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1 Min Read
byEdward Gately, Senior News Editor
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Sponsored Content
Video: Ivanti Unified IT: Automate Service Requests
Video: Ivanti Unified IT: Automate Service Requests
Jan 15, 2019
mktg-video-image2
Sponsored Content
Video: Ivanti – The Power of Unified IT (introductory company video)
Video: Ivanti – The Power of Unified IT (introductory company video)
Jan 15, 2019
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1 Min Read
Call Center
Unified Communications/Contact Center
RingCentral Expands Customer Engagement Portfolio with Connect First
RingCentral Expands Customer Engagement Portfolio with Connect First
Jan 14, 2019
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1 Min Read
byEdward Gately, Senior News Editor
Angry at phone
Unified Communications/Contact Center
CenturyLink CEO Blames Equipment Vendor for Outage Affecting 'Relatively Small Percentage'
CenturyLink CEO Blames Equipment Vendor for Outage Affecting 'Relatively Small Percentage'
Jan 10, 2019
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1 Min Read
byEdward Gately, Senior News Editor
Laid Off
Unified Communications/Contact Center
AT&T Workers Bracing for More Job Cuts
AT&T Workers Bracing for More Job Cuts
Jan 10, 2019
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1 Min Read
byEdward Gately, Senior News Editor
Promotion
Unified Communications/Contact Center
GTT Promotes XO, Broadview, NTT Vet to Americas Channel Chief
GTT Promotes XO, Broadview, NTT Vet to Americas Channel Chief
Jan 9, 2019
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1 Min Read
byEdward Gately, Senior News Editor
Unified Communications
Unified Communications/Contact Center
Intelisys Gets Hands on net2phone UCaaS Offering
Intelisys Gets Hands on net2phone UCaaS Offering
Jan 9, 2019
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1 Min Read
byJames Anderson, Senior News Editor
Change
Unified Communications/Contact Center
Avaya Makes Edge Program Changes to Drive 2019 Sales
Avaya Makes Edge Program Changes to Drive 2019 Sales
Jan 9, 2019
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1 Min Read
byEdward Gately, Senior News Editor
Partners
Unified Communications/Contact Center
TBI, Mobile Solutions Team to Provide Simplified Mobility Management
TBI, Mobile Solutions Team to Provide Simplified Mobility Management
Jan 9, 2019
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1 Min Read
byBuffy Naylor, Senior Managing Editor
VoIP
Unified Communications/Contact Center
Cytracom Channel Chief: Lots of Changes Coming
Cytracom Channel Chief: Lots of Changes Coming
Jan 8, 2019
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1 Min Read
byEdward Gately, Senior News Editor
Fiber Optics
Unified Communications/Contact Center
Windstream Builds Out Kinetic Fiber Internet Services
Windstream Builds Out Kinetic Fiber Internet Services
Jan 8, 2019
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1 Min Read
byEdward Gately, Senior News Editor
Job Cuts
Unified Communications/Contact Center
CWA Slams AT&T for Trimming 10,000-Plus Jobs Since Tax Cut
CWA Slams AT&T for Trimming 10,000-Plus Jobs Since Tax Cut
Jan 7, 2019
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1 Min Read
byEdward Gately, Senior News Editor
Welcome aboard
Unified Communications/Contact Center
Nureva Selects 2 Directors to Lead Sales Teams
Nureva Selects 2 Directors to Lead Sales Teams
Jan 7, 2019
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1 Min Read
byEdward Gately, Senior News Editor
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