Amazement![](https://eu-images.contentstack.com/v3/assets/blt10e444bce2d36aa8/bltbdbe9d8f0d422c49/652628c8a52042f0d1edfee2/amazement-thinkstock.jpg?width=700&auto=webp&quality=80&disable=upscale)
Connectivity![](https://eu-images.contentstack.com/v3/assets/blt10e444bce2d36aa8/bltbdbe9d8f0d422c49/652628c8a52042f0d1edfee2/amazement-thinkstock.jpg?width=700&auto=webp&quality=80&disable=upscale)
Zero One: Falling in Love with the Customer ExperienceZero One: Falling in Love with the Customer Experience
A great customer experience stirs feelings of joy, excitement and delight, while a bad one evokes anger, disgust and mistrust.