16 New Technology Offerings: Avaya, HPE, Zoom, More
Generative AI continues to make headlines as technology vendors integrate large-language models into their platforms.
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The MSP community buzzed about Pax8‘s new marketplace.
The cloud distributor will soft-launch the new Pax8 Marketplace in the fall, creating digital storefronts for its MSP partners that it says will tie end customers back to the partner.
Some partners said they believe the marketplace will become a strong source of lead generation for them. Others said they’re taking a wait-and-see approach.
Check out Jeff O’Heir’s reporting on the matter.
Cloud communications provider Vonage created a mobile app version of its Conversational Commerce solution.
Agents can chat in real-time with customers using their Android and iOS devices. In addition, an AI-driven Attentive Widget can embed anywhere online.
The offering comes courtesy of Jumper.AI, which Vonage bought two years ago.
Read Vonage’s press release for more information.
Avaya changed its professional services group to a customer experience group.
The Avaya Customer Experience Services group focuses on the contact center space. The company stated that the shift away from calling it professional services reflected the need to augment customers’ skillsets around cloud and AI-based technology.
Read the article about Avaya.
Cisco integrated more of its wide sweeping technology portfolio.
Among the many announcements the vendor made at its annual Cisco Live conference, Cisco created a single sign-on for several of its network management platforms, creating a tighter integration among Meraki, Catalyst and other tools.
The company also announced some generative AI capabilities that will join Webex as well as its security portfolio. That includes an automated SOC assistant and a Catch Me Up feature for chat.
Read about Cisco’s latest integrations.
Salesforce is rolling generative AI capabilities out across its applications using its new AI Cloud suite.
The vendor’s pre-existing CRM AI Einstein forms the center of AI Cloud. Meantime, the Einstein GPT Trust Layer solution tackles privacy risks associated with large-language models.
Salesorce introduced the suite at its AI Day.
Read about Salesforce as part of Claudia Adrien’s AI Breakthroughs article.
T-Mobile and Google Cloud partnered to help enterprises to build and deploy 5G-based cloud applications.
The collaboration brings together T-Mobile’s 5G Advanced Network Solutions (ANS) and Google Distributed Cloud Edge. The former provides managed 5G connectivity, while the latter runs Google Kubernetes Engine clusters.
Read about the partnership, as well as a brief discussion of what other telcos are doing around SMBs and enterprises.
Amazon Web Services enhanced its zero-trust and threat detection capabilities.
The hyperscaler unveiled Amazon Verified Permissions, which IT administrators use to centrally manage and implement appllication authorizations.
AWS also expanded its GuardDuty threat detection service.
Kelly Teal covered the news out of AWS re:Inforce.
ConnectWise, the IT management software provider, deepened its cybersecurity portfolio.
The vendor’s SaaS Security suite includes new capabilities in Microsoft 365 and Google Workspace. Those features include monitoring and alerting. In addition, ConnectWise rolled out vulnerability management with patching and remediation, and an updated SIEM offering.
Edward Gately has the scoop.
HPE bulked up its GreenLake cloud-based services portfolio in a big way.
The vendor at HPE Discover announced that its operations management software now exists on GreenLake. HPE has also placed some of its backup and machine learning SaaS offerings on the AWS marketplace.
Jeff O’Heir wrote about HPE’s product updates.
MongoDB enhanced its cloud database with artificial intelligence from Google Cloud.
Developers can now create generative AI applications on MongoDB ATlas using a native integration of Google’sVertex AI. The announcement came about a month after Google Cloud revealed that Vertex now had generative AI modeling capabilities.
A MongoDB executive added that the company will announce more large-language model (LLM) integrations with hyperscalers.
Jeffrey Schwartz wrote about MongoDB.
Zoom unveiled a free trial of its Zoom IQ “smart companion.”
The trial features newly announced features of the solution, including email drafting and chat summary.
Zoom takes a federated approach to AI. In other words, Zoom possesses its own large-language models while integrating with standalone LLM providers and customer AI models.
The news about Zoom is also in Claudia Adrien’s AI Breakthroughs story.
Snowflake previewed its Native App Framework, which developers will use to deploy their applications in the Snowflake Marketplace.
The cloud database provider teased plans to release a public preview, on which developers can monetize their applications.
And, of course, Snowflake announced AI capabilities. Snowflake Container Services help port applications and LLMs in Docker containers. The announcement came a year after it acquired AI-based text and documentation automation platform.
Jeffrey Schwartz covered the announcements.
Application delivery provider Prosimo unveiled its Multicloud Foundation.
Multicloud Foundation creates visibility into cloud inventory as well as diagnostic tools. The free service seeks to create an “all-in-one” cloud management model, connecting to Azure, GCP, IBM, Oracle, Alibaba and data center environments.
Kelly Teal broke down what that means in an article about Prosimo.
Pure Storage unveiled new hardware and updated its software.
The vendor launched its new storage line FlashArray//E R4, claiming that its technological advances will signal the end of physical hard disks.
The vendor also added ransomware detection and response to one of its storage software services, as well as giving AIOps capabilities to its management software.
Get details on the new flash arrays.
Those Apple goggle doohickeys were all the rage last month, so why not include a post about them here?
Jeffrey Schwartz covered the launch of the Apple Vision Pro augmented-reality headset. Analysts told him that while they found the equipment impressive, they felt the $3,499 price tag would prevent partners from selling the solution en masse.
Read more from the Worldwide Developers Conference.
Virtuozzo executives claimed their new hybrid cloud software will help MSPs retain margins while keeping prices low.
The idea behind the offering is to let MSPs tap into an ecosystem of local infrastructure providers in a world where MSPs feel pressure from hyperscalers.
“[The hyperscalers] are definitely not friendly to the MSP. Their market is enterprise, and they’ve designed it to where, unless you have large buying power, you’re paying a huge premium,” Virtuozzo’s vice president of cloud said.
Check out Kelly Teal’s interview with Virtuozzo.
Virtuozzo executives claimed their new hybrid cloud software will help MSPs retain margins while keeping prices low.
The idea behind the offering is to let MSPs tap into an ecosystem of local infrastructure providers in a world where MSPs feel pressure from hyperscalers.
“[The hyperscalers] are definitely not friendly to the MSP. Their market is enterprise, and they’ve designed it to where, unless you have large buying power, you’re paying a huge premium,” Virtuozzo’s vice president of cloud said.
Check out Kelly Teal’s interview with Virtuozzo.
Another month, another smorgasbord of technology offerings that channel partners can sell and leverage.
There’s something for everyone in this month’s recap of hot new products and services from channel-facing companies. If you’re a technology advisor, you might find Zoom or Vonage‘s enhancements around contact center interesting. MSPs have doubtless already heard of Pax8‘s marketplace announcement, and Virtuozzo‘s anti-hyperscaler hybrid cloud announcement may be of interest. And those more accustomed to reselling network infrastructure might find Cisco’s and HPE‘s portfolio updates juicy. And of course, we haven’t forgotten you ISVs and developers: Check out the updates from Salesforce and Snowflake.
You’ll have to forgive us for yet again pummeling you with stories pertaining to generative AI. We’re just the messengers. It’s difficult to write a product-related article these days without touching on large-language model (LLM) development and integrations. Kelly Teal similarly apologized when her weekly cloud roundup featured nonstop AI announcements. AI adoption is occurring en masse, regardless of the vendor type.
Channel Futures each month compiles a list of the most newsworthy stories about new technology offerings. Read June’s top products and services in the 16 images above.
Or check out the May edition.
Want to contact the author directly about this story? Have ideas for a follow-up article? Email James Anderson or connect with him on LinkedIn. |
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