Unified Communications/Contact Center

911 call
Unified Communications/Contact Center
Everbridge Expands Cisco Deal to Include E911 with Webex CallingEverbridge Expands Cisco Deal to Include E911 with Webex Calling

Cisco’s technology utilizes the Everbridge E911 solution within the Webex App.

byClaudia Adrien
Nov 9, 2021
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1 Min Read
Microsoft Teams
Unified Communications/Contact Center
Microsoft Teams Integration Lucrative Draw for ChannelMicrosoft Teams Integration Lucrative Draw for Channel
byEdward Gately
Nov 4, 2021
1 Min Read
Microsoft Mesh
Unified Communications/Contact Center
Microsoft Previews Mesh for Teams as ‘Gateway’ to Mixed-Reality MetaversesMicrosoft Previews Mesh for Teams as ‘Gateway’ to Mixed-Reality Metaverses
byJeffrey Schwartz
Nov 3, 2021
1 Min Read
Logically's Michelle Accardi
Unified Communications/Contact Center
Channel People on the Move: TBI, Citrix, Aryaka, Avant, MoreChannel People on the Move: TBI, Citrix, Aryaka, Avant, More
byCraig Galbraith
Nov 1, 2021
29 Slides
Cisco Jeetu Patel at WebexOne 2021
Unified Communications/Contact Center
Cisco to Extend Webex Interoperability with Zoom, Microsoft Teams, Google MeetCisco to Extend Webex Interoperability with Zoom, Microsoft Teams, Google Meet
byJeffrey Schwartz
Oct 26, 2021
1 Min Read
Cloud UC
Unified Communications/Contact Center
Lumen, Cisco Expand Partnership for Cloud-Based Unified CommunicationsLumen, Cisco Expand Partnership for Cloud-Based Unified Communications
byEdward Gately
Oct 25, 2021
1 Min Read
unified communications
Unified Communications/Contact Center
Microsoft, RingCentral, Cisco Among Leaders on Gartner's UCaaS Magic Quadrant
Microsoft, RingCentral, Cisco Among Leaders on Gartner's UCaaS Magic Quadrant
Oct 20, 2021
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14 Slides
byEdward Gately, Senior News Editor
Flashlight in darkness
Unified Communications/Contact Center
SCB Global Shines Light on Microsoft Teams Integration
SCB Global Shines Light on Microsoft Teams Integration
Oct 20, 2021
byCraig Galbraith, Editorial Director
Growth
Unified Communications/Contact Center
RingCentral Connect: Partners Key to Innovation, Growth
RingCentral Connect: Partners Key to Innovation, Growth
Oct 13, 2021
|
6 Slides
byEdward Gately, Senior News Editor
Twenty, 20, SD-WAN providers
Unified Communications/Contact Center
The CF List: 20 SIP Trunking Solution Providers You Should Know
The CF List: 20 SIP Trunking Solution Providers You Should Know
Oct 12, 2021
|
20 Slides
byEdward Gately, Senior News Editor
update
Unified Communications/Contact Center
Channel Program Updates: Zoom, AWS, Cisco, American Tower, More
Channel Program Updates: Zoom, AWS, Cisco, American Tower, More
Oct 11, 2021
|
16 Slides
byJames Anderson, Senior News Editor
AT&T's Michelle Keifer
Unified Communications/Contact Center
Channel People on the Move: AT&T, Google Cloud, Intelisys, HPE, Zoom, More
Channel People on the Move: AT&T, Google Cloud, Intelisys, HPE, Zoom, More
Oct 6, 2021
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44 Slides
byCraig Galbraith, Editorial Director
Lifeline_telephone
Unified Communications/Contact Center
AT&T, RingCentral Launch POTS Enhancement Service
AT&T, RingCentral Launch POTS Enhancement Service
Oct 5, 2021
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1 Min Read
byJames Anderson, Senior News Editor
Question Marks on Whiteboard
Unified Communications/Contact Center
Analysis: What Went Wrong with Zoom-Five9 Merger Agreement
Analysis: What Went Wrong with Zoom-Five9 Merger Agreement
Oct 1, 2021
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6 Slides
byEdward Gately, Senior News Editor
Microsoft Teams at desk
Unified Communications/Contact Center
11 Microsoft Teams Phone Updates: Operator Connect, Apple Car Play, More
11 Microsoft Teams Phone Updates: Operator Connect, Apple Car Play, More
Sep 30, 2021
|
11 Slides
byJeffrey Schwartz
Voice Recognition Tech
Unified Communications/Contact Center
RingCentral, Vonage, Amazon Make Big Statements at Enterprise Connect
RingCentral, Vonage, Amazon Make Big Statements at Enterprise Connect
Sep 28, 2021
|
7 Slides
byEdward Gately, Senior News Editor
Microsoft, Zoom, Vonage, More Pushed to Fix Pervasive Audio Issues in Video Meetings
Unified Communications/Contact Center
Microsoft, Zoom, Vonage, More Pushed to Fix Pervasive Audio Issues in Video Meetings
Microsoft, Zoom, Vonage, More Pushed to Fix Pervasive Audio Issues in Video Meetings
Sep 28, 2021
|
1 Min Read
byJeffrey Schwartz
Building portfolio
Unified Communications/Contact Center
Telarus' UCaaS/CCaaS Provider Portfolio Now Includes Simplicity VoIP
Telarus' UCaaS/CCaaS Provider Portfolio Now Includes Simplicity VoIP
Sep 27, 2021
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1 Min Read
byEdward Gately, Senior News Editor
Flaming New
Unified Communications/Contact Center
Zoomtopia Partner Connect: New Zoom Phone Reseller Program Unveiled
Zoomtopia Partner Connect: New Zoom Phone Reseller Program Unveiled
Sep 15, 2021
|
7 Slides
byEdward Gately, Senior News Editor
5G on a digital background
Unified Communications/Contact Center
VMware CEO Raghu Raghuram Sees Open RAN 5G Fueling Growth
VMware CEO Raghu Raghuram Sees Open RAN 5G Fueling Growth
Sep 11, 2021
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1 Min Read
byJeffrey Schwartz
Top stories megaphone
Unified Communications/Contact Center
Top Stories in August: Lumen, AWS, Microsoft, T-Mobile, Ransomware
Top Stories in August: Lumen, AWS, Microsoft, T-Mobile, Ransomware
Sep 2, 2021
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20 Slides
byCraig Galbraith, Editorial Director
business card
Unified Communications/Contact Center
CallTower Teams with Cisco WebEx for Calling, UCM Solution
CallTower Teams with Cisco WebEx for Calling, UCM Solution
Sep 1, 2021
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1 Min Read
byJames Anderson, Senior News Editor
Everbridge Andrea Miner feature
Unified Communications/Contact Center
Channel People on the Move: Lumen, Intelisys, Palo Alto, Microsoft, Mitel
Channel People on the Move: Lumen, Intelisys, Palo Alto, Microsoft, Mitel
Sep 1, 2021
|
40 Slides
byCraig Galbraith, Editorial Director
handshake
Unified Communications/Contact Center
Jenne Joins Intelisys, Avant in Zoom Referral Partner Program
Jenne Joins Intelisys, Avant in Zoom Referral Partner Program
Aug 31, 2021
|
1 Min Read
byJames Anderson, Senior News Editor
CPaaS, Cloud Computing, networking
Unified Communications/Contact Center
Twilio, Vonage, Sinch Lead Strong Global CPaaS Market Growth
Twilio, Vonage, Sinch Lead Strong Global CPaaS Market Growth
Aug 27, 2021
|
1 Min Read
byEdward Gately, Senior News Editor
Partner Program Update
Unified Communications/Contact Center
Rave Partner Program Offers New Opportunities for VARs, SIs, Technology Partners
Rave Partner Program Offers New Opportunities for VARs, SIs, Technology Partners
Aug 20, 2021
|
1 Min Read
byEdward Gately, Senior News Editor
AT&T cuts
Unified Communications/Contact Center
Lumen Tops Latest Omdia SIP Trunking Service Scorecard, Bandwidth Biggest Standout
Lumen Tops Latest Omdia SIP Trunking Service Scorecard, Bandwidth Biggest Standout
Aug 20, 2021
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10 Slides
byEdward Gately, Senior News Editor
IoT money
Unified Communications/Contact Center
New Products, Services to Sell: 8x8, Comcast, Ingram Micro, Masergy, Windstream
New Products, Services to Sell: 8x8, Comcast, Ingram Micro, Masergy, Windstream
Aug 12, 2021
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20 Slides
byJames Anderson, Senior News Editor
Moneybags
Unified Communications/Contact Center
Talkdesk Gets $230 Million in New Funding, Hires Sumo Logic Vet as CFO
Talkdesk Gets $230 Million in New Funding, Hires Sumo Logic Vet as CFO
Aug 12, 2021
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1 Min Read
byEdward Gately, Senior News Editor
Select a Hire
Unified Communications/Contact Center
8x8 Fills DeLozier's Old Role with CenturyLink Vet as Channel Chief
8x8 Fills DeLozier's Old Role with CenturyLink Vet as Channel Chief
Aug 12, 2021
|
1 Min Read
byEdward Gately, Senior News Editor
Twenty, 20, SD-WAN providers
Unified Communications/Contact Center
The CF List: 20 CCaaS Providers You Should Know
The CF List: 20 CCaaS Providers You Should Know
Aug 10, 2021
|
20 Slides
byEdward Gately, Senior News Editor
Merger and Acquisition, m&a
Unified Communications/Contact Center
Avaya Acquires CTIntegrations to Enhance OneCloud Platform
Avaya Acquires CTIntegrations to Enhance OneCloud Platform
Aug 9, 2021
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1 Min Read
byEdward Gately, Senior News Editor
Garrett Gee Out at Lumen; Dave Young to Oversee Indirect Team
Unified Communications/Contact Center
Garrett Gee Out at Lumen; Dave Young to Oversee Indirect Team
Garrett Gee Out at Lumen; Dave Young to Oversee Indirect Team
Aug 4, 2021
|
1 Min Read
byJames Anderson, Senior News Editor
Avant's Emily Skaff (feature)
Unified Communications/Contact Center
Channel People on the Move: AT&T, IBM, Fusion Connect, VMware, More
Channel People on the Move: AT&T, IBM, Fusion Connect, VMware, More
Aug 4, 2021
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30 Slides
byCraig Galbraith, Editorial Director
Call Center
Unified Communications/Contact Center
TCN Consumer Survey Shows Importance of Human Call Center Interaction
TCN Consumer Survey Shows Importance of Human Call Center Interaction
Aug 3, 2021
|
1 Min Read
byEdward Gately, Senior News Editor
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