Unified Communications/Contact Center

Deadline
Unified Communications/Contact Center
Top 20 News Stories in April: Verizon, IBM Spinoff, Frontier, ProofpointTop 20 News Stories in April: Verizon, IBM Spinoff, Frontier, Proofpoint

You're responsible for our rankings, so see what was No. 1.

byCraig Galbraith, Editorial Director
May 7, 2021
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20 Slides
Unified Communications
Unified Communications/Contact Center
Microsoft, Zoom Drive Jump in UCaaS SubscriptionsMicrosoft, Zoom Drive Jump in UCaaS Subscriptions
byEdward Gately
May 5, 2021
1 Min Read
Voxbone SIP
Unified Communications/Contact Center
The End of UCaaS Point Solutions?The End of UCaaS Point Solutions?
byJames Anderson
Apr 30, 2021
1 Min Read
SaaS provider
Unified Communications/Contact Center
CX Effect Taps Evolve IP, ShoreTel Alum, Courts AgentsCX Effect Taps Evolve IP, ShoreTel Alum, Courts Agents
byJames Anderson
Apr 29, 2021
1 Min Read
Robocall
Sponsored Content
Robocalls, STIR/SHAKEN, June 30, 2021Robocalls, STIR/SHAKEN, June 30, 2021
Apr 28, 2021
1 Min Read
Telecommuter at home with kid
Unified Communications/Contact Center
8x8 Blasts Out New Contact Center, Communications Features for Hybrid Work8x8 Blasts Out New Contact Center, Communications Features for Hybrid Work
byCraig Galbraith
Apr 27, 2021
1 Min Read
remote work
Sponsored Content
Annual MSP Benchmark Survey Reveals Remote Work Still a Top Challenge
Annual MSP Benchmark Survey Reveals Remote Work Still a Top Challenge
Apr 20, 2021
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1 Min Read
byKaseya Guest Blogger
View of globe from space
Unified Communications/Contact Center
Avaya Cloud Office by RingCentral Now in 13 Countries with New Features
Avaya Cloud Office by RingCentral Now in 13 Countries with New Features
Apr 19, 2021
|
1 Min Read
byEdward Gately, Senior News Editor
Close-up of call center agent
Unified Communications/Contact Center
Vonage Contact Center Gets Video, AI Enhancements
Vonage Contact Center Gets Video, AI Enhancements
Apr 14, 2021
|
1 Min Read
byEdward Gately, Senior News Editor
Businesswoman with help sign
Unified Communications/Contact Center
SMBs Need Channel Partners to Help with Long-Term Remote Working
SMBs Need Channel Partners to Help with Long-Term Remote Working
Apr 13, 2021
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1 Min Read
byChristine Horton, Contributing Editor
Twenty, 20, SD-WAN providers
Unified Communications/Contact Center
The CF List: 20 Top UCaaS Providers You Should Know
The CF List: 20 Top UCaaS Providers You Should Know
Apr 6, 2021
|
20 Slides
byEdward Gately, Senior News Editor
Contact center
Unified Communications/Contact Center
Windstream Enterprise Unveils OfficeSuite UC Contact Center Enhancements
Windstream Enterprise Unveils OfficeSuite UC Contact Center Enhancements
Apr 2, 2021
|
1 Min Read
byEdward Gately, Senior News Editor
Deadline
Unified Communications/Contact Center
7 Hot Stories: Big UCaaS Dispute, Sierra Ransomware, Telarus M&A and the End of an Era
7 Hot Stories: Big UCaaS Dispute, Sierra Ransomware, Telarus M&A and the End of an Era
Mar 26, 2021
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1 Min Read
byJames Anderson, Senior News Editor
Momentum SIP
Unified Communications/Contact Center
MicroCorp Joins Intelisys, Telarus as UJET Partner
MicroCorp Joins Intelisys, Telarus as UJET Partner
Mar 25, 2021
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1 Min Read
byJames Anderson, Senior News Editor
Ransomware
Unified Communications/Contact Center
Sierra Wireless Ransomware Attack Shuts Down Operations, Production
Sierra Wireless Ransomware Attack Shuts Down Operations, Production
Mar 24, 2021
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1 Min Read
byEdward Gately, Senior News Editor
Business Network and Communication
Unified Communications/Contact Center
Talkdesk, InContact Vet to Lead Observe.AI Partners as Head of Channel
Talkdesk, InContact Vet to Lead Observe.AI Partners as Head of Channel
Mar 24, 2021
|
1 Min Read
byEdward Gately, Senior News Editor
IPO
Unified Communications/Contact Center
Watch Out Cisco, RingCentral, 8x8: Intermedia Going Public
Watch Out Cisco, RingCentral, 8x8: Intermedia Going Public
Mar 23, 2021
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1 Min Read
byEdward Gately, Senior News Editor
Cybersecurity
Unified Communications/Contact Center
RingCentral Buying Kindite for Enhanced Security Capabilities
RingCentral Buying Kindite for Enhanced Security Capabilities
Mar 22, 2021
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1 Min Read
byEdward Gately, Senior News Editor
Trends
Unified Communications/Contact Center
Trending Stories: RingCentral-Zoom Legal Fight, AT&T Business 5G, Rick Ribas' New Job
Trending Stories: RingCentral-Zoom Legal Fight, AT&T Business 5G, Rick Ribas' New Job
Mar 19, 2021
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1 Min Read
byJames Anderson, Senior News Editor
Commission
Unified Communications/Contact Center
Enhanced Zoom Master Agent Program Means Bigger Commissions
Enhanced Zoom Master Agent Program Means Bigger Commissions
Mar 18, 2021
|
1 Min Read
byEdward Gately, Senior News Editor
Judge and Gavel
Unified Communications/Contact Center
RingCentral-Zoom War of Words Continues as Court Issues Temporary Restraining Order
RingCentral-Zoom War of Words Continues as Court Issues Temporary Restraining Order
Mar 18, 2021
|
1 Min Read
byEdward Gately, Senior News Editor
Marketing assistance
Unified Communications/Contact Center
PGi, Windstream, IBM Vet to Lead Broadvoice's Channel Marketing
PGi, Windstream, IBM Vet to Lead Broadvoice's Channel Marketing
Mar 17, 2021
|
1 Min Read
byEdward Gately, Senior News Editor
App Store
Unified Communications/Contact Center
Aircall Partners Get New Partner Program for App Development
Aircall Partners Get New Partner Program for App Development
Mar 17, 2021
|
1 Min Read
byEdward Gately, Senior News Editor
Breach of Contract
Unified Communications/Contact Center
Partners No More: Zoom Sues RingCentral for Contract Breach, Unfair Competition
Partners No More: Zoom Sues RingCentral for Contract Breach, Unfair Competition
Mar 17, 2021
|
1 Min Read
byEdward Gately, Senior News Editor
Recruit
Unified Communications/Contact Center
Fusion Connect Hires Intelisys Vet as New Channel Chief
Fusion Connect Hires Intelisys Vet as New Channel Chief
Mar 16, 2021
|
1 Min Read
byEdward Gately, Senior News Editor
Windstream Charter
Unified Communications/Contact Center
8x8 Contact Center Integrates with Microsoft Teams
8x8 Contact Center Integrates with Microsoft Teams
Mar 15, 2021
|
1 Min Read
byEdward Gately, Senior News Editor
Nice InContact CCaaS
Unified Communications/Contact Center
Dialpad-T-Mobile Team-Up 'More Than Just a Reseller Partnership'
Dialpad-T-Mobile Team-Up 'More Than Just a Reseller Partnership'
Mar 11, 2021
|
1 Min Read
byJames Anderson, Senior News Editor
Partner Program
Unified Communications/Contact Center
NetSapiens Partners Get First Formal Partner Program for Collaborative Selling
NetSapiens Partners Get First Formal Partner Program for Collaborative Selling
Mar 10, 2021
|
1 Min Read
byEdward Gately, Senior News Editor
Call center remote worker
Unified Communications/Contact Center
T-Mobile Rolls Out Remote Work Portfolio, Enlists Dialpad
T-Mobile Rolls Out Remote Work Portfolio, Enlists Dialpad
Mar 8, 2021
|
1 Min Read
byJames Anderson, Senior News Editor
CMO name tag
Unified Communications/Contact Center
RingCentral Vet Joins 8x8 Leadership Team as New CMO
RingCentral Vet Joins 8x8 Leadership Team as New CMO
Mar 5, 2021
|
1 Min Read
byEdward Gately, Senior News Editor
distribution strategy concept on the gearwheels, 3D rendering
Unified Communications/Contact Center
D&H Partnership Advances Nextiva's Channel Distribution Strategy
D&H Partnership Advances Nextiva's Channel Distribution Strategy
Mar 5, 2021
|
1 Min Read
byEdward Gately, Senior News Editor
Blue Ribbon
Unified Communications/Contact Center
Avaya Partner Awards Honor Channel Standouts
Avaya Partner Awards Honor Channel Standouts
Mar 4, 2021
|
1 Min Read
byEdward Gately, Senior News Editor
Growth Questions
Unified Communications/Contact Center
For Zoom, 'All Good Things Must Come to an End'
For Zoom, 'All Good Things Must Come to an End'
Mar 2, 2021
|
1 Min Read
byEdward Gately, Senior News Editor
Cybersecurity
Unified Communications/Contact Center
Nextiva Channel VP Leaves to Head ThreatProtector's Worldwide Channel Sales
Nextiva Channel VP Leaves to Head ThreatProtector's Worldwide Channel Sales
Feb 24, 2021
|
1 Min Read
byEdward Gately, Senior News Editor
Poly P15 Lifestyle
Unified Communications/Contact Center
Poly Sees New Market for Premium Home Video Conferencing Devices
Poly Sees New Market for Premium Home Video Conferencing Devices
Feb 23, 2021
|
1 Min Read
byJeffrey Schwartz
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