Unified Communications/Contact Center

Call Center AI, contact center artificial intelligence
Unified Communications/Contact Center
Windstream Enterprise Adds Mitel Contact Center to XCaaSWindstream Enterprise Adds Mitel Contact Center to XCaaS

Customer support agents can provide a higher level of service.

byEdward Gately, Senior News Editor
Feb 16, 2021
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1 Min Read
AT&T cuts
Unified Communications/Contact Center
Trending Now: T-Mobile's Channel Leader, Lumen's Earnings Report, Momentum's AcquisitionTrending Now: T-Mobile's Channel Leader, Lumen's Earnings Report, Momentum's Acquisition
byJames Anderson
Feb 12, 2021
1 Min Read
Change Ahead
Unified Communications/Contact Center
Telecom CEO Dave Dyson: Big Changes Ahead in CommunicationsTelecom CEO Dave Dyson: Big Changes Ahead in Communications
byEdward Gately
Feb 12, 2021
1 Min Read
Texting
Unified Communications/Contact Center
Former YipTel Co-Owners Launch New Business Text Messaging ProviderFormer YipTel Co-Owners Launch New Business Text Messaging Provider
byEdward Gately
Feb 11, 2021
1 Min Read
UCaaS transition
Unified Communications/Contact Center
Masergy Adds Cisco Webex to Growing UCaaS OfferMasergy Adds Cisco Webex to Growing UCaaS Offer
byJames Anderson
Feb 11, 2021
1 Min Read
Acquisition
Unified Communications/Contact Center
New Momentum Telecom Acquisition Expands Products and Services, FootprintNew Momentum Telecom Acquisition Expands Products and Services, Footprint
byEdward Gately
Feb 10, 2021
1 Min Read
Survey says
Unified Communications/Contact Center
Ribbon Survey: Microsoft Teams Adoption Set to Jump Among SMBs
Ribbon Survey: Microsoft Teams Adoption Set to Jump Among SMBs
Feb 5, 2021
|
1 Min Read
byEdward Gately, Senior News Editor
cloud partnership
Unified Communications/Contact Center
PlanetOne, Avaya Join Forces Around UCaaS, CCaaS
PlanetOne, Avaya Join Forces Around UCaaS, CCaaS
Feb 4, 2021
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1 Min Read
byJames Anderson, Senior News Editor
Sales Team
Unified Communications/Contact Center
Mitel Vet Heading Up Zoom Master Agent Channel Sales in Central Region
Mitel Vet Heading Up Zoom Master Agent Channel Sales in Central Region
Feb 2, 2021
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1 Min Read
byEdward Gately, Senior News Editor
CwCJ Logo 2020
Unified Communications/Contact Center
Coffee with Craig and James Episode No. 88: Erick Simpson, C3 Technology Advisors
Coffee with Craig and James Episode No. 88: Erick Simpson, C3 Technology Advisors
Feb 2, 2021
byCraig Galbraith, Editorial Director
cloud partnership
Unified Communications/Contact Center
Sangoma's Star2Star Acquisition Creates Rival to 8x8, RingCentral, Vonage
Sangoma's Star2Star Acquisition Creates Rival to 8x8, RingCentral, Vonage
Jan 29, 2021
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1 Min Read
byEdward Gately, Senior News Editor
UC Roundup
Unified Communications/Contact Center
UC Roundup: COVID-19, Stay-at-Home Prompt Call Center Evolution
UC Roundup: COVID-19, Stay-at-Home Prompt Call Center Evolution
Jan 29, 2021
|
1 Min Read
byEdward Gately, Senior News Editor
Atos Rolling Out Unify Office by RingCentral UCaaS in UK
Unified Communications/Contact Center
Atos Rolling Out Unify Office by RingCentral UCaaS in UK
Atos Rolling Out Unify Office by RingCentral UCaaS in UK
Jan 29, 2021
|
1 Min Read
byEdward Gately, Senior News Editor
Merge Road Sign
Unified Communications/Contact Center
High Wire Networks Going Public with Spectrum Global Solutions Merger
High Wire Networks Going Public with Spectrum Global Solutions Merger
Jan 28, 2021
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1 Min Read
byEdward Gately, Senior News Editor
patch management
Sponsored Content
The Rise in Remote Work Increases the Need for Patch Management
The Rise in Remote Work Increases the Need for Patch Management
Jan 27, 2021
|
1 Min Read
byConnectWise Guest Blogger
Goodbye
Unified Communications/Contact Center
Curt Allen Leaves Vonage Channel Chief Post After New CEO Appointed
Curt Allen Leaves Vonage Channel Chief Post After New CEO Appointed
Jan 26, 2021
|
1 Min Read
byEdward Gately, Senior News Editor
Call Me
Unified Communications/Contact Center
Fusion Connect Adds Microsoft Teams Call Integration
Fusion Connect Adds Microsoft Teams Call Integration
Jan 26, 2021
|
1 Min Read
byEdward Gately, Senior News Editor
Welcome
Unified Communications/Contact Center
Lingo, MicroCorp, Fresh Off Acquisitions, Form Partnership
Lingo, MicroCorp, Fresh Off Acquisitions, Form Partnership
Jan 25, 2021
|
1 Min Read
byJames Anderson, Senior News Editor
Trends
Unified Communications/Contact Center
Future of Work, Marketplaces Among Jay McBain's Channel Trends
Future of Work, Marketplaces Among Jay McBain's Channel Trends
Jan 22, 2021
|
1 Min Read
byEdward Gately, Senior News Editor
Phishing
Unified Communications/Contact Center
Big Spike in Work-from-Home Phishing Email
Big Spike in Work-from-Home Phishing Email
Jan 20, 2021
|
1 Min Read
byEdward Gately, Senior News Editor
SaaS provider
Unified Communications/Contact Center
UC&C Summit 2021: New Wildix Platform Focuses on Customer Experience
UC&C Summit 2021: New Wildix Platform Focuses on Customer Experience
Jan 19, 2021
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1 Min Read
byEdward Gately, Senior News Editor
TV News Studio
Unified Communications/Contact Center
Trending Stories: Avaya, AireSpring Hires, Lumen Controversy
Trending Stories: Avaya, AireSpring Hires, Lumen Controversy
Jan 15, 2021
|
1 Min Read
byJames Anderson, Senior News Editor
Trophy
Unified Communications/Contact Center
CallTower's Partner of the Year Awards Honor CNSG, C3, More
CallTower's Partner of the Year Awards Honor CNSG, C3, More
Jan 15, 2021
|
1 Min Read
byEdward Gately, Senior News Editor
Cloud UC
Unified Communications/Contact Center
Atos Debuts Unify Office by RingCentral in U.S., Acquires Canadian Cybersecurity Firm
Atos Debuts Unify Office by RingCentral in U.S., Acquires Canadian Cybersecurity Firm
Jan 14, 2021
|
1 Min Read
byEdward Gately, Senior News Editor
Welcome aboard
Unified Communications/Contact Center
Avaya Taps UJET, Cisco Vet to Lead North America Cloud Sales
Avaya Taps UJET, Cisco Vet to Lead North America Cloud Sales
Jan 13, 2021
|
1 Min Read
byEdward Gately, Senior News Editor
New hire
Unified Communications/Contact Center
AireSpring Hires TPx Vet as New Customer Experience Leader
AireSpring Hires TPx Vet as New Customer Experience Leader
Jan 11, 2021
|
1 Min Read
byEdward Gately, Senior News Editor
Hired
Unified Communications/Contact Center
6 Hot Stories: LogMeIn, Master Agent Hires, BCM One Acquisition
6 Hot Stories: LogMeIn, Master Agent Hires, BCM One Acquisition
Jan 8, 2021
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1 Min Read
byJames Anderson, Senior News Editor
Unified Communications
Unified Communications/Contact Center
FusionWorks Business Communication Service Now Includes Cisco Webex
FusionWorks Business Communication Service Now Includes Cisco Webex
Jan 7, 2021
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1 Min Read
byEdward Gately, Senior News Editor
New hire
Unified Communications/Contact Center
TBI to Sell Avaya, Hires CenturyLink, RingCentral Alums
TBI to Sell Avaya, Hires CenturyLink, RingCentral Alums
Jan 7, 2021
|
1 Min Read
byJames Anderson, Senior News Editor
You are hired
Unified Communications/Contact Center
Salesforce Vet to Lead LogMeIn Marketing, Says Partners Will Be 'Huge' Focus
Salesforce Vet to Lead LogMeIn Marketing, Says Partners Will Be 'Huge' Focus
Jan 6, 2021
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1 Min Read
byEdward Gately, Senior News Editor
Networking and cybersecurity
Unified Communications/Contact Center
BCM One Buys SkySwitch, Gives MSPs White-Label UCaaS Offering
BCM One Buys SkySwitch, Gives MSPs White-Label UCaaS Offering
Jan 5, 2021
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1 Min Read
byJames Anderson, Senior News Editor
Provider and supplier contracts
Unified Communications/Contact Center
AT&T, CWA Reach Contract Extension Agreement for 24,000 Workers
AT&T, CWA Reach Contract Extension Agreement for 24,000 Workers
Dec 23, 2020
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1 Min Read
byEdward Gately, Senior News Editor
2121 resiliency
Unified Communications/Contact Center
RingCentral Caps 2020 with DeepAffects Acquisition, Partnership with UC Provider Stack8
RingCentral Caps 2020 with DeepAffects Acquisition, Partnership with UC Provider Stack8
Dec 22, 2020
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1 Min Read
byEdward Gately, Senior News Editor
Momentum SIP
Unified Communications/Contact Center
Cisco Webex Contact Center Rollout Raises Stakes in CCaaS Market
Cisco Webex Contact Center Rollout Raises Stakes in CCaaS Market
Dec 18, 2020
|
1 Min Read
byJeffrey Schwartz
Video Conference from Home
Unified Communications/Contact Center
RingCentral Glip Offers Video, Team Messaging Capabilities
RingCentral Glip Offers Video, Team Messaging Capabilities
Dec 17, 2020
|
1 Min Read
byEdward Gately, Senior News Editor
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