Unified Communications/Contact Center

Contact center
Unified Communications/Contact Center
Avaya Contact Center Enhanced with Afiniti IntegrationAvaya Contact Center Enhanced with Afiniti Integration

Afiniti enterprise behavioral pairing discovers and predicts patterns of interpersonal behavior.

byEdward Gately, Senior News Editor
Jun 26, 2019
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1 Min Read
Twenty, 20, SD-WAN providers
Unified Communications/Contact Center
The CP List: 20 Hosted PBX Providers You Should KnowThe CP List: 20 Hosted PBX Providers You Should Know
byEdward Gately
Jun 24, 2019
1 Min Read
Unified Communications
Unified Communications/Contact Center
Unified Communications Presents 'Huge' Partner Opportunity in EuropeUnified Communications Presents 'Huge' Partner Opportunity in Europe
byEdward Gately
Jun 18, 2019
1 Min Read
layoff pink slips
Unified Communications/Contact Center
AT&T: Claim of 1,800 Layoffs Is 'Misleading'AT&T: Claim of 1,800 Layoffs Is 'Misleading'
byEdward Gately
Jun 17, 2019
1 Min Read
Hello I am a new hire
Unified Communications/Contact Center
Windstream, Nextiva Alum Joins Telarus to Develop Pacific NorthwestWindstream, Nextiva Alum Joins Telarus to Develop Pacific Northwest
byJames Anderson
Jun 17, 2019
1 Min Read
VMware cuts
Unified Communications/Contact Center
CenturyLink Consumer Spinoff Decision Could Hinge on Frontier's PlansCenturyLink Consumer Spinoff Decision Could Hinge on Frontier's Plans
byEdward Gately
Jun 14, 2019
1 Min Read
Call Center AI, contact center artificial intelligence
Unified Communications/Contact Center
IBM, Google, Microsoft Big Names in Call Center AI Growth
IBM, Google, Microsoft Big Names in Call Center AI Growth
Jun 13, 2019
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1 Min Read
byEdward Gately, Senior News Editor
Zoom Unveils Device Support, Channel Programs
Unified Communications/Contact Center
Zoom Unveils Device Support, Channel Programs
Zoom Unveils Device Support, Channel Programs
Jun 13, 2019
|
1 Min Read
byEdward Gately, Senior News Editor
Collaboration
Unified Communications/Contact Center
Cisco Brings Jabber Into Collaboration Unification Effort
Cisco Brings Jabber Into Collaboration Unification Effort
Jun 12, 2019
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1 Min Read
Job Personnel Cuts
Unified Communications/Contact Center
Ribbon Communications Cuts Jobs in 'Restructuring Initiative'
Ribbon Communications Cuts Jobs in 'Restructuring Initiative'
Jun 11, 2019
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1 Min Read
byEdward Gately, Senior News Editor
Cybersecurity
Unified Communications/Contact Center
CenturyLink, Verizon Alum to Lead Telarus' Cybersecurity Practice
CenturyLink, Verizon Alum to Lead Telarus' Cybersecurity Practice
Jun 10, 2019
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1 Min Read
byJames Anderson, Senior News Editor
Skills shortage
Unified Communications/Contact Center
Tech Unemployment Reaches 20-Year Low, Worker Shortages Likely
Tech Unemployment Reaches 20-Year Low, Worker Shortages Likely
Jun 7, 2019
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1 Min Read
byEdward Gately, Senior News Editor
Team videoconferencing
Unified Communications/Contact Center
Pexip Expands Partner Program Post-Videxio Merger
Pexip Expands Partner Program Post-Videxio Merger
Jun 5, 2019
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1 Min Read
byEdward Gately, Senior News Editor
Customer Experience
Sponsored Content
Vonage Fast Chat: How to Advance Your Customer Experience Game
Vonage Fast Chat: How to Advance Your Customer Experience Game
Jun 5, 2019
|
1 Min Read
You're hired
Unified Communications/Contact Center
Ooma Hires Former Office Depot Exec as Head of Channels
Ooma Hires Former Office Depot Exec as Head of Channels
Jun 5, 2019
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1 Min Read
byEdward Gately, Senior News Editor
Price Tag
Sponsored Content
Fast Chat: Session-Based Pricing Transforming the Workforce?
Fast Chat: Session-Based Pricing Transforming the Workforce?
Jun 5, 2019
|
1 Min Read
Welcome
Unified Communications/Contact Center
TBI Appoints CenturyLink Alum as VP, Announces 5 Promotions
TBI Appoints CenturyLink Alum as VP, Announces 5 Promotions
Jun 5, 2019
|
1 Min Read
byEdward Gately, Senior News Editor
Business Handshake
Unified Communications/Contact Center
Calabrio's Teleopti Buy Strengthens Avaya, Cisco, Other Partnerships
Calabrio's Teleopti Buy Strengthens Avaya, Cisco, Other Partnerships
Jun 3, 2019
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1 Min Read
byEdward Gately, Senior News Editor
Certified
Unified Communications/Contact Center
The CP List: 20 Top In-Demand IT Certifications
The CP List: 20 Top In-Demand IT Certifications
Jun 3, 2019
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1 Min Read
byEdward Gately, Senior News Editor
Cloud UC
Unified Communications/Contact Center
Avaya Rolls Out New UCaaS on Google Cloud Platform
Avaya Rolls Out New UCaaS on Google Cloud Platform
May 30, 2019
|
1 Min Read
byEdward Gately, Senior News Editor
UCaaS transition
Unified Communications/Contact Center
Making the UCaaS Transition Your Transition
Making the UCaaS Transition Your Transition
May 29, 2019
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1 Min Read
Call Center
Unified Communications/Contact Center
CCaaS Strategies to Win Customers, Make Money
CCaaS Strategies to Win Customers, Make Money
May 24, 2019
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1 Min Read
byCraig Galbraith, Editorial Director
CenturyLink Shareholders Say No to Exec Pay as Stock Continues Dropping
Unified Communications/Contact Center
CenturyLink Shareholders Say No to Exec Pay as Stock Continues Dropping
CenturyLink Shareholders Say No to Exec Pay as Stock Continues Dropping
May 23, 2019
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1 Min Read
byEdward Gately, Senior News Editor
Verizon Sugarbroad CP Expo 2019 Keynote
Unified Communications/Contact Center
Verizon: Here's Why to 'Get Excited About SMBs'
Verizon: Here's Why to 'Get Excited About SMBs'
May 21, 2019
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1 Min Read
byCraig Galbraith, Editorial Director
Launch
Sponsored Content
On-Demand Webinar: Launch Your Own UCaaS Practice Easily & Effectively
On-Demand Webinar: Launch Your Own UCaaS Practice Easily & Effectively
May 21, 2019
Unified Communications
Unified Communications/Contact Center
Broadvoice Adds Google Vet to Lead Product Innovation
Broadvoice Adds Google Vet to Lead Product Innovation
May 21, 2019
|
1 Min Read
byEdward Gately, Senior News Editor
SD-WAN Thunderdome CP Expo 2019
Unified Communications/Contact Center
Aryaka, Oracle, CloudGenix, CBTS Bring the 'Thunder' in SD-WAN Square-Off
Aryaka, Oracle, CloudGenix, CBTS Bring the 'Thunder' in SD-WAN Square-Off
May 21, 2019
|
1 Min Read
byCraig Galbraith, Editorial Director
Trophy
Unified Communications/Contact Center
Telarus Bests TBI, Avant, Intelisys, Named Nice InContact's Top Master Agent
Telarus Bests TBI, Avant, Intelisys, Named Nice InContact's Top Master Agent
May 20, 2019
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1 Min Read
byJames Anderson, Senior News Editor
Sara Straley ATT Keynote CP Expo 2019
Unified Communications/Contact Center
AT&T to Partners: Offer 'Game-Changing Solutions' via These 3 Technology Trends
AT&T to Partners: Offer 'Game-Changing Solutions' via These 3 Technology Trends
May 20, 2019
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1 Min Read
byCraig Galbraith, Editorial Director
Michelle Bailey IDC Keynote CP Expo 2019
Unified Communications/Contact Center
IDC's Bailey: Technology 'Tipping Point' Is Here
IDC's Bailey: Technology 'Tipping Point' Is Here
May 17, 2019
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1 Min Read
byCraig Galbraith, Editorial Director
Coffee with Craig & Kevin logo
Unified Communications/Contact Center
Coffee with Craig and Kevin Episode No. 57: TBI, KnowBe4, GMS Live Expert
Coffee with Craig and Kevin Episode No. 57: TBI, KnowBe4, GMS Live Expert
May 17, 2019
|
1 Min Read
byCraig Galbraith, Editorial Director
Janet Schijns Keynote CP Expo 2019
Unified Communications/Contact Center
Janet Schijns: Channel Will Be Tech's 'Tip of the Spear'
Janet Schijns: Channel Will Be Tech's 'Tip of the Spear'
May 16, 2019
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1 Min Read
byCraig Galbraith, Editorial Director
Champagne Toast
Unified Communications/Contact Center
Comcast, 8x8, AT&T, Verizon Clean Up with TBI Partner Awards
Comcast, 8x8, AT&T, Verizon Clean Up with TBI Partner Awards
May 16, 2019
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1 Min Read
byJames Anderson, Senior News Editor
Hosted PBX
Unified Communications/Contact Center
Hosted PBXs Customers Love: Nextiva, RingCentral
Hosted PBXs Customers Love: Nextiva, RingCentral
May 16, 2019
|
1 Min Read
5G
Unified Communications/Contact Center
AT&T, Verizon, A10 Share 5G Opportunities, Challenges
AT&T, Verizon, A10 Share 5G Opportunities, Challenges
May 15, 2019
|
1 Min Read
byJames Anderson, Senior News Editor
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