Unified Communications/Contact Center

New Cloudli CEO
Unified Communications/Contact Center
Sangoma, Cbeyond, Momentum Channel Vet Now Cloudli CEOSangoma, Cbeyond, Momentum Channel Vet Now Cloudli CEO

The UCaaS veteran has plans to "strengthen the channel ecosystem focus" in 2024 and beyond in hopes of further growth.

byMoshe Beauford, Contributing Editor
Jan 8, 2024
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1 Min Read
LiveVox layoffs
Unified Communications/Contact Center
LiveVox Layoffs Hit Channel and Sales TeamLiveVox Layoffs Hit Channel and Sales Team
byMoshe Beauford
Jan 8, 2024
1 Min Read
BlueSky IT Partners accepts Bridgepointe investment
Mergers & Acquisitions
BlueSky IT Partners Accepts Bridgepointe InvestmentBlueSky IT Partners Accepts Bridgepointe Investment
byJames Anderson
Jan 4, 2024
1 Min Read
Modern workplace collaboration with SIP
Connectivity
How SIP Is Propping Up Modern Workplace CollaborationHow SIP Is Propping Up Modern Workplace Collaboration
byMoshe Beauford
Jan 4, 2024
1 Min Read
Channel sales growth at Avaya
People on the Move
New U.S. Avaya Channel Sales Leader a Verizon, CA Technologies AlumNew U.S. Avaya Channel Sales Leader a Verizon, CA Technologies Alum
byMoshe Beauford
Jan 4, 2024
1 Min Read
CPaaS in 2024
Connectivity
CPaaS Poised for Significant Growth in 2024CPaaS Poised for Significant Growth in 2024
byMoshe Beauford
Jan 3, 2024
1 Min Read
RSI gets stronger with Folkerson Communications buy
Mergers & Acquisitions
RSI Expands, Strengthens with Folkerson Communications Acquisition
RSI Expands, Strengthens with Folkerson Communications Acquisition
Jan 2, 2024
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1 Min Read
byEdward Gately, Senior News Editor
CDI's Emmy Galet
Unified Communications/Contact Center
Channel People on the Move: Lumen, Pax8, 8x8, Microsoft, More
Channel People on the Move: Lumen, Pax8, 8x8, Microsoft, More
Jan 2, 2024
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31 Slides
byCraig Galbraith, Editorial Director
Technology Advisor Predictions for 2024
Connectivity
2024 Technology Advisor Predictions: The Evolution of Professionalization
8 Technology Advisor (Agent) Predictions for 2024
Dec 28, 2023
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8 Slides
byJames Anderson, Senior News Editor
Gen AI program piloting tips
AI Service Provider News
Piloting a Gen AI Program? First, Pick the Right Ecosystem Partners
Piloting a Gen AI Program? First, Pick the Right Ecosystem Partners
Dec 27, 2023
|
1 Min Read
bySteve Smith, General Manager, Global Systems Integrators
UC predictions for 2024
Unified Communications/Contact Center
Twilio, AWS, RingCentral Share 2024 UC Predictions
Twilio, AWS, RingCentral Share 2024 UC Predictions
Dec 26, 2023
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1 Min Read
byMoshe Beauford, Contributing Editor
Tech advisor roundtable
Channel Sales & Marketing
2023 Tech Advisor Roundtable: 'Telco Guys' No Longer
2023 Tech Advisor Roundtable: 'Telco Guys' No Longer
Dec 22, 2023
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5 Slides
byJames Anderson, Senior News Editor
Coffee with Craig and James, Channel Futures podcast
Channel Business
Coffee with Craig and James Episode 131: Ziro, 2023 in Review
Coffee with Craig and James Episode 131: Ziro, 2023 in Review
Dec 21, 2023
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52 Min Listen
byCraig Galbraith, Editorial Director
NICE gets new channel sales leader
People on the Move
NICE Taps Ex-UJET Channel Leader to Head America Channel Sales
NICE Taps Ex-UJET Channel Leader to Head America Channel Sales
Dec 20, 2023
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1 Min Read
byMoshe Beauford, Contributing Editor
Top UC/CC stories of 2023
Unified Communications/Contact Center
Channel Futures' Top 10 Unified Communications/Contact Center Stories of 2023
Channel Futures' Top 10 UC/Contact Center Stories of 2023
Dec 20, 2023
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10 Slides
byMoshe Beauford, Contributing Editor
Biggest channel-impacting M&A of 2023
Mergers & Acquisitions
The 12 Biggest Channel-Impacting Mergers & Acquisitions of 2023
The 12 Biggest Channel-Impacting Mergers & Acquisitions of 2023
Dec 19, 2023
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12 Slides
byCraig Galbraith, Editorial Director
Customer experience in 2024 to be ruled by AI
AI Service Provider News
AI Will 'Dominate Customer Experience in 2024'
AI Will 'Dominate Customer Experience in 2024'
Dec 18, 2023
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1 Min Read
byMoshe Beauford, Contributing Editor
Call quality assurance analyzed by Bandwidth
Connectivity
Call Quality Assurance Relies On These 2 Things
Call Quality Assurance Relies On These 2 Things
Dec 18, 2023
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1 Min Read
byMoshe Beauford, Contributing Editor
adithzul/Shutterstock
People on the Move
In Surprise Move, Vlad Shmunis Returns As RingCentral CEO
Vlad Shmunis Returns As RingCentral CEO
Dec 11, 2023
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1 Min Read
byMoshe Beauford, Contributing Editor
Zoom channel
People on the Move
Zoom Channel, Americas Gets New Leader in Former RingCentral Exec
Zoom Channel, Americas Gets New Leader
Dec 8, 2023
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1 Min Read
byMoshe Beauford, Contributing Editor
UC Channel Leaders
Unified Communications/Contact Center
Meet Channel Futures' Top 20 UC/Contact Center Leaders for 2023
Meet Channel Futures' Top 20 UC/Contact Center Leaders for 2023
Dec 8, 2023
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20 Slides
byMoshe Beauford, Contributing Editor
Gartner UCaaS
Unified Communications/Contact Center
New Gartner UCaaS Magic Quadrant ID's 2023 Industry Leaders
New Gartner 'Magic Quadrant' ID's Best in UCaaS
Dec 7, 2023
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11 Slides
byMoshe Beauford, Contributing Editor
New Zoom features for CCaaS
Unified Communications/Contact Center
New Zoom Features Could Augment Channel Opportunity
New Zoom Features Could Augment Channel Opportunity
Dec 6, 2023
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1 Min Read
byMoshe Beauford, Contributing Editor
8x8's Michelle Paitich
Channel Sales & Marketing
Michelle Paitich to 'Elevate Efforts' in 8x8 Channel
Michelle Paitich to 'Elevate Efforts' in 8x8 Channel
Dec 6, 2023
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1 Min Read
byMoshe Beauford, Contributing Editor
Top 20 stories
Unified Communications/Contact Center
November's Top 20 Stories: Broadcom-VMware, AI in UCaaS, Google Cloud Shake-Up
November's Top 20 Stories: Broadcom-VMware, Google Cloud Shake-Up
Dec 5, 2023
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20 Slides
byCraig Galbraith, Editorial Director
Zoom-Five9 merger and acquisition questions
Mergers & Acquisitions
UCaaS Experts 'Puzzled' by Renewed Zoom-Five9 Talk
Experts 'Puzzled' by Second Zoom-Five9 Talk
Dec 5, 2023
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1 Min Read
byMoshe Beauford, Contributing Editor
Twilio layoffs impact two teams
Channel Business
Latest Twilio Layoffs Hit 5% of Workforce
Twilio Layoffs Hit 5% of Workforce
Dec 5, 2023
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1 Min Read
byEdward Gately, Senior News Editor
User experience (UX) in unified communications
Unified Communications/Contact Center
CX Is Hot, But Don't Forget the UX in Unified Communications
CX Is Hot, But Don't Forget the UX in Unified Communications
Dec 4, 2023
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1 Min Read
byMoshe Beauford, Contributing Editor
New 8x8 channel sales leader
People on the Move
8x8 Hires Former Salesforce, Twilio Exec to Lead Channel Sales
8x8 Hires Former Salesforce, Twilio Exec to Lead Channel Sales
Dec 4, 2023
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1 Min Read
byMoshe Beauford, Contributing Editor
Channel partner program strategy at Bandwidth
Unified Communications/Contact Center
New Bandwidth Channel Program 'Brings IT Strategy to Telecom'
New Bandwidth Channel Program 'Brings IT Strategy to Telecom'
Nov 29, 2023
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1 Min Read
byMoshe Beauford, Contributing Editor
Generative AI
AI Service Provider News
Cisco on Generative AI: 'We Gotta Get This Right'
Cisco on Generative AI: 'We Gotta Get This Right'
Nov 27, 2023
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1 Min Read
byMoshe Beauford, Contributing Editor
Cisco channel partner strategy for 2024
Unified Communications/Contact Center
A Look Inside Cisco's Channel Partner Strategy for 2024
A Look Inside Cisco's Channel Partner Strategy for 2024
Nov 22, 2023
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1 Min Read
byMoshe Beauford, Contributing Editor
Channel offerings to sell
Technologies
10 New Channel Offerings: Cisco, Genesys, Aruba, More
10 New Channel Offerings: Cisco, Genesys, Aruba, More
Nov 22, 2023
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10 Slides
byJames Anderson, Senior News Editor
Channel Futures Q3 2023 Tech Advisor Market Outlook
Unified Communications/Contact Center
Q3 Tech Advisor Survey Shows Shift in UCaaS Sales
Q3 Tech Advisor Survey Shows Shift in UCaaS Sales
Nov 21, 2023
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7 Slides
byJames Anderson, Senior News Editor
Ooma's Kathy Mazza at Channel Futures Leadership Summit talking POTS replacement.
Unified Communications/Contact Center
Ooma: Partners Doing Lucrative POTS Replacement Deals
Ooma: Partners Doing Lucrative POTS Replacement Deals
Nov 21, 2023
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5 Min View
byCraig Galbraith, Editorial Director
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