Unified Communications/Contact Center

UCaaS market
Unified Communications/Contact Center
UCaaS Market 'Overbloated,' More Consolidation to ComeUCaaS Market 'Overbloated,' More Consolidation to Come

“We are seeing fewer resources dedicated to the channel and a shift from channel to direct."

byClaudia Adrien
Apr 17, 2023
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1 Min Read
The Promise of Artificial Intelligence
Unified Communications/Contact Center
The Future of UCaaS: AI Integrations, Diversified ExpansionThe Future of UCaaS: AI Integrations, Diversified Expansion
Apr 13, 2023
1 Min Read
Group video chat
Unified Communications/Contact Center
Hybrid Workforce Ripe Market Opportunity for Video-First CollaborationHybrid Workforce Ripe Market Opportunity for Video-First Collaboration
byEdward Gately
Apr 11, 2023
6 Slides
CallTower CP Expo 2023 Freeze
Unified Communications/Contact Center
CallTower: UC, Collaboration Goals Revolve Around Successful Employee-Customer InteractionsCallTower: UC, Collaboration Goals Revolve Around Successful Employee-Customer Interactions
byCraig Galbraith
Apr 5, 2023
Comcast - Joy Alfafara feature
Unified Communications/Contact Center
Channel People on the Move: Sangoma, Red Hat, Ingram Micro, Nextiva, MoreChannel People on the Move: Sangoma, Red Hat, Ingram Micro, Nextiva, More
byCraig Galbraith
Apr 3, 2023
44 Slides
Channel Mourns, Pays Tribute to Channel Champion Carole Lehnerz
Unified Communications/Contact Center
Channel Mourns, Pays Tribute to Channel Champion Carole LehnerzChannel Mourns, Pays Tribute to Channel Champion Carole Lehnerz
byEdward Gately
Apr 3, 2023
1 Min Read
Enterprise Connect 2023
Unified Communications/Contact Center
Enterprise Connect 2023 Expo Hall: RingCentral, VMware, Five9, Cisco, More
Enterprise Connect 2023 Expo Hall: RingCentral, VMware, Five9, Cisco, More
Apr 1, 2023
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22 Slides
byClaudia Adrien
Why You Should Include Audiovisual Solutions in Your UC Services
Sponsored Content
Why You Should Include Audiovisual Solutions in Your UC Services
Why You Should Include Audiovisual Solutions in Your UC Services
Mar 28, 2023
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1 Min Read
byShure Guest Blogger
hybrid work environment
Sponsored Content
The Importance of Integrating Remote and Onsite Workspaces
The Importance of Integrating Remote and Onsite Workspaces
Mar 28, 2023
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1 Min Read
byLogitech Guest Blogger
No Competition?
Unified Communications/Contact Center
Genesys Launches New Service to Simplify Rapid CX Innovation for SMBs
Genesys Launches New Service to Simplify Rapid CX Innovation for SMBs
Mar 28, 2023
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1 Min Read
byClaudia Adrien
unified communications
Unified Communications/Contact Center
Microsoft, Zoom Gain, Cisco Loses, in Worldwide UC&C Market
Microsoft, Zoom Gain, Cisco Loses, in Worldwide UC&C Market
Mar 27, 2023
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1 Min Read
byEdward Gately, Senior News Editor
No Competition?
Unified Communications/Contact Center
Lumen Partners with Talkdesk to Scale Up Cloud-Based Solutions for Contact Centers
Lumen Partners with Talkdesk to Scale Up Cloud-Based Solutions for Contact Centers
Mar 23, 2023
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1 Min Read
byClaudia Adrien
unified communications
Unified Communications/Contact Center
Vonage Unveils New Conferencing, Messaging Tools
Vonage Unveils New Conferencing, Messaging Tools
Mar 21, 2023
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1 Min Read
byClaudia Adrien
Diverse party-goers
Unified Communications/Contact Center
Don't Be Late to the Party: The Channel Needs to Kick-Start the Move to All-IP, or Lose Out
Don't Be Late to the Party: The Channel Needs to Kick-Start the Move to All-IP, or Lose Out
Mar 17, 2023
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1 Min Read
Rob Rae
Unified Communications/Contact Center
Channel People on the Move: HPE, Intelisys, Pax8, Ooma, Rackspace, More
Channel People on the Move: HPE, Intelisys, Pax8, Ooma, Rackspace, More
Mar 1, 2023
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39 Slides
byCraig Galbraith, Editorial Director
integration
Unified Communications/Contact Center
Accenture, Oracle, Cisco ID'd as Key Players in System Integration Market
Accenture, Oracle, Cisco ID'd as Key Players in System Integration Market
Feb 21, 2023
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1 Min Read
byClaudia Adrien
Cloud raining money
Unified Communications/Contact Center
Cisco Sees Software, Supply Chain Wins in Latest Earnings
Cisco Sees Software, Supply Chain Wins in Latest Earnings
Feb 16, 2023
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1 Min Read
byJames Anderson, Senior News Editor
uc
Unified Communications/Contact Center
BYOC and Partnering for Unified Communications Success: A Winning Strategy for Service Provider Growth
BYOC and Partnering for Unified Communications Success: A Winning Strategy for Service Provider Growth
Feb 6, 2023
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1 Min Read
6 UCaaS Reseller Challenges and How Real World Businesses Solved Them
Sponsored Content
6 UCaaS Reseller Challenges and How Real World Businesses Solved Them
6 UCaaS Reseller Challenges and How Real World Businesses Solved Them
Feb 1, 2023
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1 Min Read
A recent Dell DELL survey of 1302 business and IT decisionmakers revealed security concerns are limiting the adoption of cloud and mobility solutions
Sponsored Content
Frost Radar: North American UCaaS Market, 2022
Frost Radar: North American UCaaS Market, 2022
Feb 1, 2023
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1 Min Read
The Complete Guide to White-Label UCaaS for Reseller Success
Sponsored Content
The Complete Guide to White-Label UCaaS for Reseller Success
The Complete Guide to White-Label UCaaS for Reseller Success
Feb 1, 2023
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1 Min Read
Opti9's Katlyn Taylor
Unified Communications/Contact Center
Channel People on the Move: Lumen, HPE, Fortinet, Five9, Comcast, More
Channel People on the Move: Lumen, HPE, Fortinet, Five9, Comcast, More
Jan 31, 2023
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50 Slides
byCraig Galbraith, Editorial Director
5 Things to Look for in a UC Partner
Sponsored Content
5 Things to Look for in a UC Partner
5 Things to Look for in a UC Partner
Jan 31, 2023
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1 Min Read
byNEC Guest Blogger
CFTV CPaaS Freeze
Unified Communications/Contact Center
CPaaS Sales Tips: Benefits, Ideal Customer, Partner Talking Points
CPaaS Sales Tips: Benefits, Ideal Customer, Partner Talking Points
Jan 30, 2023
byCraig Galbraith, Editorial Director
Customer Experience CX
Unified Communications/Contact Center
NICE, Cognizant Team Up to Transform Digital Customer Experience
NICE, Cognizant Team Up to Transform Digital Customer Experience
Jan 30, 2023
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1 Min Read
byClaudia Adrien
Twenty, 20, SD-WAN providers
Unified Communications/Contact Center
The CF List: 2023's 20 Top CPaaS Providers You Should Know
The CF List: 2023's 20 Top CPaaS Providers You Should Know
Jan 19, 2023
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20 Slides
byEdward Gately, Senior News Editor
Public Cloud
Unified Communications/Contact Center
Broadvoice Intros Cloud Contact Center Solution for North American Market
Broadvoice Intros Cloud Contact Center Solution for North American Market
Jan 11, 2023
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1 Min Read
byClaudia Adrien
Nextiva's Olen Scott feature
Unified Communications/Contact Center
Channel People on the Move: Veeam, Lumen, Palo Alto Networks, Vonage, More
Channel People on the Move: Veeam, Lumen, Palo Alto Networks, Vonage, More
Jan 3, 2023
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31 Slides
byCraig Galbraith, Editorial Director
Money question
Unified Communications/Contact Center
How Does the Technology Advisor (Agent) Channel Reach the Next Level?
How Does the Technology Advisor (Agent) Channel Reach the Next Level?
Dec 15, 2022
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12 Slides
byJames Anderson, Senior News Editor
Discussion group in silhouette
Unified Communications/Contact Center
Channel Leaders Discuss Unified Communications' Future, Challenges
Channel Leaders Discuss Unified Communications' Future, Challenges
Dec 7, 2022
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7 Slides
byClaudia Adrien
Top 20
Unified Communications/Contact Center
Top 20 Stories in November: Unending Tech Layoffs, AWS re:Invent, Broadcom-VMware
Top 20 Stories in November: Unending Tech Layoffs, AWS re:Invent, Broadcom-VMware
Dec 5, 2022
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20 Slides
byCraig Galbraith, Editorial Director
Remote Work
Sponsored Content
2023 Is the Remote Work Era
2023 Is the Remote Work Era
Dec 1, 2022
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1 Min Read
byAlludo Guest Blogger
Communications & Collaboration Channel Leaders Hero Image
Unified Communications/Contact Center
Meet Channel Futures’ Top 20 Communications & Collaboration Channel Leaders for 2022
Meet Channel Futures’ Top 20 Communications & Collaboration Channel Leaders for 2022
Nov 22, 2022
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20 Slides
byClaudia Adrien
Charter Teams with RingCentral on UCaaS for SMBs, Enterprises
Unified Communications/Contact Center
Charter Teams with RingCentral on UCaaS for SMBs, Enterprises
Charter Teams with RingCentral on UCaaS for SMBs, Enterprises
Nov 14, 2022
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1 Min Read
byJames Anderson, Senior News Editor
cloud contact center
Unified Communications/Contact Center
Cisco Gives TSDs, Advisors Webex Contact Center Solution to Sell
Cisco Gives TSDs, Advisors Webex Contact Center Solution to Sell
Nov 2, 2022
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1 Min Read
byJames Anderson, Senior News Editor
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