AI Service Provider News

Artificial intelligence (AI) is transforming the channel. Partners are seizing new opportunities, from building AI-powered solutions to capitalizing on partner programs. AI is evolving how MSPs and other service providers work and sell to clients. Read the latest in AI news from our Channel Futures editorial team here.

8x8: Conversational AI Is Future of Contact Center
AI Service Provider News
8x8: Conversational AI Is Future of Contact Center8x8: Conversational AI Is Future of Contact Center

The expectations and stakes for conversational AI are high among business leaders.

byChristine Horton
Oct 2, 2023
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1 Min Read
Broadcom-VMware and China, Chinese hackers
Cloud Computing News & Updates
Cloud Roundup: Broadcom-VMware Hits Snag in China, IT Incurs Too-High Cloud CostsCloud Roundup: Broadcom-VMware Hits Snag in China, IT Incurs Too-High Cloud Costs
byKelly Teal
Sep 22, 2023
6 Slides
Generative AI in the contact center
AI Service Provider News
AWS: Get Ready for Generative AI to Rule CCaaSAWS: Get Ready for Generative AI to Rule CCaaS
byMoshe Beauford
Sep 18, 2023
1 Min Read
Why Conversational AI Matters for Your Customers and How It Can Boost Your Revenue
Sponsored Content
Why Conversational AI Matters for Your Customers and How It Can Boost Your RevenueWhy Conversational AI Matters for Your Customers and How It Can Boost Your Revenue
byYellow.AI Guest Blogger
Sep 15, 2023
1 Min Read
Nvidia Among Backers of $500 Million DataBricks Funding Round
AI Service Provider News
Nvidia Among Backers of $500 Million DataBricks Funding RoundNvidia Among Backers of $500 Million DataBricks Funding Round
byEdward Gately
Sep 14, 2023
1 Min Read
Generative AI at Dreamforce 2023
AI Service Provider News
Dreamforce 2023 Brings Generative AI to Salesforce ForefrontDreamforce 2023 Brings Generative AI to Salesforce Forefront
byMoshe Beauford
Sep 12, 2023
7 Slides
Opportunity knocks for Egnyte partners
Cybersecurity News
The Gately Report: Egnyte Partners Getting New Opportunities with Generative AI
The Gately Report: Egnyte Partners Getting New Opportunities with Generative AI
Sep 11, 2023
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11 Slides
byEdward Gately
AI in cybersecurity leaders
Cybersecurity News
Intel, IBM, Nvidia Named Among Leaders in Global AI in Cybersecurity
Intel, IBM, Nvidia Named Among Leaders in Global AI in Cybersecurity
Sep 8, 2023
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1 Min Read
byEdward Gately
Cloud Giant Google Focused on AI, Next Wave of Technology
Cloud Computing News & Updates
Cloud Giant Google Focused on AI, Next Wave of Technology
Cloud Giant Google Focused on AI, Next Wave of Technology
Sep 7, 2023
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1 Min Read
byEdward Gately
AI CX tool joint Genesys Salesforce project
AI Service Provider News
Fresh Genesys-Salesforce AI CX Tool Could Energize the Channel
Fresh Genesys-Salesforce AI CX Tool Could Energize the Channel
Sep 7, 2023
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1 Min Read
byMoshe Beauford
Generative AI and security
AI Service Provider News
Darktrace: Generative AI to Amp Up Cybercriminals' Capabilities
Darktrace: Generative AI to Amp Up Cybercriminals' Capabilities
Sep 6, 2023
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6 Slides
byEdward Gately
Generative AI
AI Service Provider News
Generative AI to Fuel Vast Partner Growth
Generative AI to Fuel Vast Partner Growth
Sep 5, 2023
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1 Min Read
byMoshe Beauford
Digital face
AI Service Provider News
8x8 Intelligent Customer Assistant Gets Facelift
8x8 Intelligent Customer Assistant Gets Facelift
Aug 30, 2023
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1 Min Read
byMoshe Beauford
Artificial intelligence
AI Service Provider News
Ascent Business Partners Leverages AI to Be Channel-Accessible
Ascent Business Partners Leverages AI to Be Channel-Accessible
Aug 29, 2023
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1 Min Read
byMoshe Beauford
sentiment analysis
AI Service Provider News
GoTo Updates Contact Center Tool, Adds Sentiment Analysis
GoTo Updates Contact Center Tool, Adds Sentiment Analysis
Aug 29, 2023
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1 Min Read
byMoshe Beauford
Machine learning , artificial intelligence, ai, deep learning blockchain neural network concept. Brain made with shining wireframe above multiple
Sponsored Content
Hot Generative AI Market Must ‘Cool Down’
Hot Generative AI Market Must ‘Cool Down’
Aug 29, 2023
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1 Min Read
Q2 Partner Market Outlook: Cybersecurity Fuels Growth, AI in Flux, Channel Confidence High
AI Service Provider News
Q2 Partner Market Outlook: Cybersecurity Fuels Growth, AI in Flux, Channel Confidence High
Q2 Partner Market Outlook: Cybersecurity Fuels Growth, AI in Flux, Channel Confidence High
Aug 28, 2023
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1 Min Read
byJeff O'Heir
CwCJ logo, podcast with Craig Schlagbaum
AI Service Provider News
Coffee with Craig and James Episode 128: Channel Partner Strategies Intelligence Service
Coffee with Craig and James Episode 128: Channel Partner Strategies Intelligence Service
Aug 25, 2023
byCraig Galbraith, James Anderson
Contact Center AI
AI Service Provider News
Futuristic Contact Center AI Set to Greatly Impact Channel
Futuristic Contact Center AI Set to Greatly Impact Channel
Aug 24, 2023
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1 Min Read
byMoshe Beauford
Falling Money
AI Service Provider News
101% Nvidia Revenue Growth Shows Red Hot Demand for AI
101% Nvidia Revenue Growth Shows Red Hot Demand for AI
Aug 23, 2023
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1 Min Read
byJames Anderson
Generative AI
AI Service Provider News
VMware Explore: VMware, Nvidia Unveil New Private Generative AI Platform
VMware Explore: VMware, Nvidia Unveil New Private Generative AI Platform
Aug 22, 2023
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1 Min Read
byEdward Gately
IBM Watsonx logo
AI Service Provider News
IBM Watsonx Modernizes Mainframes with Generative AI
IBM Watsonx Modernizes Mainframes with Generative AI
Aug 22, 2023
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1 Min Read
byClaudia Adrien
SASE providers and other new tech offerings
AI Service Provider News
15 New Tech Offerings for Partners: IBM AI, 8x8, SASE Providers
15 New Tech Offerings for Partners: IBM AI, 8x8, SASE Providers
Aug 15, 2023
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15 Slides
byJames Anderson
Kyndryl and Microsoft team on Artificial intelligence, generative AI
AI Service Provider News
New Report Highlights Impact of Generative AI on the Channel
New Report Highlights Impact of Generative AI on the Channel
Aug 15, 2023
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1 Min Read
byClaudia Adrien
Google SGE updates
AI Service Provider News
Google Touts Upgrades to Generative AI-Powered SGE
Google Touts Upgrades to Generative AI-Powered SGE
Aug 15, 2023
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1 Min Read
byKelly Teal
Watsonx.AI and data platform now available
AI Service Provider News
Nutanix GPT-in-a-Box Solution Simplifies Generative AI Adoption
Nutanix GPT-in-a-Box Solution Simplifies Generative AI Adoption
Aug 15, 2023
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1 Min Read
byClaudia Adrien
Partnerships
AI Service Provider News
Vectara Fuels Generative AI Through Ecosystem Partnerships Program
Vectara Fuels Generative AI Through Ecosystem Partnerships Program
Aug 15, 2023
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1 Min Read
byClaudia Adrien
Informatica-Privitar, generative AI
AI Service Provider News
Generative AI Benchmark Study Finds US Behind in AI Spending
Generative AI Benchmark Study Finds US Behind in AI Spending
Aug 10, 2023
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1 Min Read
byClaudia Adrien
Maria Markstedter at Black Hat USA 2023
AI Service Provider News
Black Hat USA: Cybersecurity Concerns Amid Big Tech's AI, ChatGPT 'Race'
Black Hat USA: Cybersecurity Concerns Amid Big Tech's AI, ChatGPT 'Race'
Aug 10, 2023
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8 Slides
byEdward Gately
Kyndryl and Microsoft team on Artificial intelligence, generative AI
AI Service Provider News
Kyndryl and Microsoft Team On Enterprise-Grade Tools for Business
Kyndryl and Microsoft Team On Enterprise-Grade Tools for Business
Aug 9, 2023
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1 Min Read
byClaudia Adrien
Channel partner program updates
AI Service Provider News
Channel Program Updates: Zoom SPIFFS, Microsoft AI, Big Oracle Shift
Channel Program Updates: Zoom SPIFFS, Microsoft AI, Big Oracle Shift
Aug 9, 2023
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16 Slides
byJames Anderson
Black Hat USA logo 2023
AI Service Provider News
AI and Cybersecurity Take Center Stage at Largest-Ever Black Hat USA
AI and Cybersecurity Take Center Stage at Largest-Ever Black Hat USA
Aug 8, 2023
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10 Slides
byEdward Gately
Business operations
AI Service Provider News
How MSPs Can Leverage AI in MSP Business Operations
How MSPs Can Leverage AI in MSP Business Operations
Aug 7, 2023
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1 Min Read
byKlaus Dimmler
Artificial Intelligence, generative AI
AI Service Provider News
Generative AI Questions Making Sales Engineers 'Lose Their Minds'
Generative AI Questions Making Sales Engineers 'Lose Their Minds'
Aug 3, 2023
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1 Min Read
byClaudia Adrien, James Anderson
Cyber Power Panel at ChannelCon 2023
AI Service Provider News
Cybersecurity Power Panel: China, AI, Pose Big Threats to MSPs, SMB Customers
Cybersecurity Power Panel: China, AI, Pose Big Threats to MSPs, SMB Customers
Aug 2, 2023
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1 Min Read
byCraig Galbraith
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