AI Service Provider News

Artificial intelligence (AI) is transforming the channel. Partners are seizing new opportunities, from building AI-powered solutions to capitalizing on partner programs. AI is evolving how MSPs and other service providers work and sell to clients. Read the latest in AI news from our Channel Futures editorial team here.

Artificial intelligence, AI breakthroughs
AI Service Provider News
AI Breakthroughs: Dialpad, Google, Genesys, Salesforce, MoreAI Breakthroughs: Dialpad, Google, Genesys, Salesforce, More

Genesys holds more than 100 pending patents in AI.

byClaudia Adrien
May 17, 2023
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7 Slides
IBM execs talk IBM WatsonX at Think 2023
AI Service Provider News
IBM Reveals Plans to Offer IBM WatsonX Generative AI PlatformIBM Reveals Plans to Offer IBM WatsonX Generative AI Platform
byJeffrey Schwartz
May 9, 2023
1 Min Read
AI tools like ChatGPT in the contact center
AI Service Provider News
AI Tools Like ChatGPT Overwhelm Partners, Spur New CCaaS Technology DistributionAI Tools Like ChatGPT Overwhelm Partners, Spur New CCaaS Technology Distribution
byClaudia Adrien
Apr 26, 2023
1 Min Read
Rohit Ghai RSA 2023 Keynote
AI Service Provider News
RSAC 2023 Day 1: Fighting Bad AI with Good AI the Future of CybersecurityRSAC 2023 Day 1: Fighting Bad AI with Good AI the Future of Cybersecurity
byEdward Gately
Apr 25, 2023
8 Slides
AI breakthroughs
AI Service Provider News
AI Breakthroughs: Nextiva, NICE, UJET, Dialpad, MoreAI Breakthroughs: Nextiva, NICE, UJET, Dialpad, More
byClaudia Adrien
Apr 20, 2023
7 Slides
Shareholder Meeting
AI Service Provider News
Amazon Shareholder Meeting: Selipsky Cashes In, Human Rights Concerns, AI, MoreAmazon Shareholder Meeting: Selipsky Cashes In, Human Rights Concerns, AI, More
byKelly Teal
Apr 14, 2023
11 Slides
artificial intelligence, machine learning
AI Service Provider News
Microsoft Cloud Partner Program & MSPs: AI, Security Options, More
Microsoft Cloud Partner Program & MSPs: AI, Security Options, More
Apr 4, 2023
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1 Min Read
byJeff O'Heir
Automation
AI Service Provider News
IntelePeer Bringing Communication Automation to Midmarket, Enterprise via Partners
IntelePeer Bringing Communication Automation to Midmarket, Enterprise via Partners
Apr 3, 2023
Joseph Chong Enterprise Connect
AI Service Provider News
‘Collaborate Happy’: Zoom, Google Cloud, AWS Showcase New AI, Machine Learning Tools
‘Collaborate Happy’: Zoom, Google Cloud, AWS Showcase New AI, Machine Learning Tools
Mar 30, 2023
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1 Min Read
byClaudia Adrien
Microsoft's Nicole Herskowitz
AI Service Provider News
‘The Next Normal is Here’: Microsoft, Cisco, RingCentral Make the Case for Generative AI in Collaboration
‘The Next Normal is Here’: Microsoft, Cisco, RingCentral Make the Case for Generative AI in Collaboration
Mar 29, 2023
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1 Min Read
byClaudia Adrien
Robot as superhero
AI Service Provider News
Make Artificial Intelligence Your Marketing Superpower in a Data-Driven Market
Make Artificial Intelligence Your Marketing Superpower in a Data-Driven Market
Mar 28, 2023
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1 Min Read
byBuffy Naylor
artificial intelligence focus
AI Service Provider News
Channel AI Breakthroughs: AT&T, Nvidia, GoTo, Twilio
Channel AI Breakthroughs: AT&T, Nvidia, GoTo, Twilio
Mar 24, 2023
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1 Min Read
byClaudia Adrien
AIOps
AI Service Provider News
Managed Service Providers See Automation as ‘Biggest Need’ in 2023, Study Says
Managed Service Providers See Automation as ‘Biggest Need’ in 2023, Study Says
Mar 16, 2023
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1 Min Read
byClaudia Adrien
Google Cloud Offers $250K in Cloud Credits to Generative AI Startups
AI Service Provider News
Google Cloud Offers $250K in Cloud Credits to Generative AI Startups
Google Cloud Offers $250K in Cloud Credits to Generative AI Startups
Mar 14, 2023
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1 Min Read
byKelly Teal
touching robot fingers
AI Service Provider News
8x8 Intros OpenAI Integrations to Enhance CX and Team Performance
8x8 Intros OpenAI Integrations to Enhance CX and Team Performance
Mar 10, 2023
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1 Min Read
byClaudia Adrien
what MSPs should know about ChatGPT
AI Service Provider News
ChatGPT and the Channel: ‘We Haven’t Seen Innovation Like This in a Very Long Time'
ChatGPT and the Channel: ‘We Haven’t Seen Innovation Like This in a Very Long Time'
Mar 1, 2023
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8 Slides
byClaudia Adrien
AIOps
AI Service Provider News
MSPs Need to Offer Observability and AIOps This Year
MSPs Need to Offer Observability and AIOps This Year
Feb 27, 2023
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1 Min Read
what MSPs should know about ChatGPT
Sponsored Content
What MSPs Should Know about ChatGPT
What MSPs Should Know about ChatGPT
Feb 24, 2023
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1 Min Read
byBarracuda MSP Guest Blogger
Layoff notice
AI Service Provider News
Observe AI Layoffs ‘Could Impact Partners’ Ability to Sell’
Observe AI Layoffs ‘Could Impact Partners’ Ability to Sell’
Feb 15, 2023
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1 Min Read
byClaudia Adrien
Satya Nadella Microsoft ChatGPT
AI Service Provider News
Microsoft Turbocharges Bing Search, Edge Browser with OpenAI's ChatGPT
Microsoft Turbocharges Bing Search, Edge Browser with OpenAI's ChatGPT
Feb 8, 2023
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1 Min Read
byJeffrey Schwartz
The Promise of Artificial Intelligence
AI Service Provider News
Microsoft Reportedly Plans to Invest $10 Billion in OpenAI
Microsoft Reportedly Plans to Invest $10 Billion in OpenAI
Jan 10, 2023
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1 Min Read
byEdward Gately
Benchmark
AI Service Provider News
Dialpad Execs Discuss R&D, AI, Changing Partner Landscape
Dialpad Execs Discuss R&D, AI, Changing Partner Landscape
Jan 9, 2023
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8 Slides
byClaudia Adrien
Call for Code
AI Service Provider News
IBM Partners Receive Call for Code Awards for Sustainability Apps
IBM Partners Receive Call for Code Awards for Sustainability Apps
Dec 9, 2022
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7 Slides
byJeffrey Schwartz
Chatbot on laptop
AI Service Provider News
Automated Customer Experience Platform Ada Bolsters CCaaS Business in Channel
Automated Customer Experience Platform Ada Bolsters CCaaS Business in Channel
Dec 1, 2022
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10 Slides
byClaudia Adrien
Collaborative workplace with Steelcase
AI Service Provider News
ServiceNow Intros New Solutions to Digitize, Address Workplace Productivity Challenges
ServiceNow Intros New Solutions to Digitize, Address Workplace Productivity Challenges
Nov 4, 2022
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1 Min Read
byClaudia Adrien
Call Center AI, contact center artificial intelligence
AI Service Provider News
The Power of Conversational AI to Boost the Bottom Line
The Power of Conversational AI to Boost the Bottom Line
Oct 27, 2022
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1 Min Read
IBM Watson
AI Service Provider News
Partners Now Can Embed IBM Watson Software Libraries Into Their Solutions
Partners Now Can Embed IBM Watson Software Libraries Into Their Solutions
Oct 26, 2022
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1 Min Read
byJeffrey Schwartz
Lenovo CEO Yuanging Yang
AI Service Provider News
Lenovo Ramps Up Metaverse Focus, Creates Cloud Innovation Labs with VMware
Lenovo Ramps Up Metaverse Focus, Creates Cloud Innovation Labs with VMware
Oct 18, 2022
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1 Min Read
byJeffrey Schwartz
NICE CXone CEO Talks AI, Contact Centers, Partner Advancement
AI Service Provider News
NICE CXone CEO Talks AI, Contact Centers, Partner Advancement
NICE CXone CEO Talks AI, Contact Centers, Partner Advancement
Sep 23, 2022
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5 Slides
byClaudia Adrien
MSP Summit Marketing Session
AI Service Provider News
MSP Summit/CP Leadership Summit: Experts Speak to the Power of AI, Other Tools for Effective Marketing
MSP Summit/CP Leadership Summit: Experts Speak to the Power of AI, Other Tools for Effective Marketing
Sep 15, 2022
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1 Min Read
byClaudia Adrien
Expanding Offerings
AI Service Provider News
APIs 101: How Automation Is Empowering Partners
APIs 101: How Automation Is Empowering Partners
Aug 26, 2022
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1 Min Read
Partner Hurdles Adopting AI
AI Service Provider News
As Artificial Intelligence Advances, Is Human Error Holding Up the Contact Center?
As Artificial Intelligence Advances, Is Human Error Holding Up the Contact Center?
Aug 19, 2022
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14 Slides
byClaudia Adrien
customer experience
AI Service Provider News
Competing and Winning on CX with Technology-Driven Solutions
Competing and Winning on CX with Technology-Driven Solutions
Jul 21, 2022
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1 Min Read
AI Cgarbot
AI Service Provider News
The Future of CX: Turning Notifications into Conversations
The Future of CX: Turning Notifications into Conversations
Jul 8, 2022
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1 Min Read
Conversation Intelligence Improves Outcomes for Contact Centers, Observe.AI Research Shows
AI Service Provider News
Conversation Intelligence Improves Outcomes for Contact Centers, Observe.AI Research Shows
Conversation Intelligence Improves Outcomes for Contact Centers, Observe.AI Research Shows
Jun 29, 2022
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6 Slides
byClaudia Adrien
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