Unified Communications/Contact Center

Angry at Computer
Unified Communications/Contact Center
Zoom Draws Security Complaints Along with Surge in UsersZoom Draws Security Complaints Along with Surge in Users

Zoom faces a class-action lawsuit in California.

byEdward Gately, Senior News Editor
Apr 1, 2020
|
1 Min Read
Integration
Unified Communications/Contact Center
Slack Plans to Provide Voice Integration with Microsoft TeamsSlack Plans to Provide Voice Integration with Microsoft Teams
byJeffrey Schwartz
Apr 1, 2020
1 Min Read
Network Security
Unified Communications/Contact Center
Masergy: UCaaS, CCaaS Must Address Security, NetworkMasergy: UCaaS, CCaaS Must Address Security, Network
byEdward Gately
Mar 31, 2020
1 Min Read
Desktop PC
Unified Communications/Contact Center
Avaya Cloud Office: Partners, Agents Now Have AccessAvaya Cloud Office: Partners, Agents Now Have Access
byEdward Gately
Mar 31, 2020
1 Min Read
Overhead - high perspective vintage toned image of a young woman novelist, blogger, freelancer or a novelist having a cup of coffee, sitting at her
Sponsored Content
Helping to Meet the Urgent Demand for Remote Work and Study OptionsHelping to Meet the Urgent Demand for Remote Work and Study Options
byIngram Micro Guest Blogger
Mar 31, 2020
1 Min Read
Coronavirus Pandemic
Unified Communications/Contact Center
COVID-19: CenturyLink Reassures Partners, AudioCodes, Extreme Networks, MoreCOVID-19: CenturyLink Reassures Partners, AudioCodes, Extreme Networks, More
byEdward Gately
Mar 30, 2020
1 Min Read
Top Stories, top 20 stories
Unified Communications/Contact Center
The Weekly Wrap: Contact Center Providers Rally, ScanSource Makes Big UCaaS Announcement
The Weekly Wrap: Contact Center Providers Rally, ScanSource Makes Big UCaaS Announcement
Mar 27, 2020
|
1 Min Read
byJames Anderson, Senior News Editor
UC Roundup
Unified Communications/Contact Center
UC Roundup: Unprecedented UCaaS Explosion, Vonage, Wildix
UC Roundup: Unprecedented UCaaS Explosion, Vonage, Wildix
Mar 27, 2020
|
1 Min Read
byEdward Gately, Senior News Editor
West Coast
Unified Communications/Contact Center
Powernet Expands West Coast Channel Support with New Hire
Powernet Expands West Coast Channel Support with New Hire
Mar 26, 2020
|
1 Min Read
byEdward Gately, Senior News Editor
Beef
Unified Communications/Contact Center
Broadvoice Further Beefs Up Channel Sales, Marketing Team
Broadvoice Further Beefs Up Channel Sales, Marketing Team
Mar 25, 2020
|
1 Min Read
byEdward Gately, Senior News Editor
Coronavirus
Unified Communications/Contact Center
COVID-19 Prompts More Responses from Ingram Micro, LogMeIn, More
COVID-19 Prompts More Responses from Ingram Micro, LogMeIn, More
Mar 25, 2020
|
1 Min Read
byEdward Gately, Senior News Editor
Survey says
Unified Communications/Contact Center
Workplace Workstream Collaboration Gets More Yeas than Nays
Workplace Workstream Collaboration Gets More Yeas than Nays
Mar 24, 2020
|
1 Min Read
byLynn Haber
Work from home
Unified Communications/Contact Center
Ribbon Communications Launches Remote UC&C Solution, Introduces New CEO to Partners
Ribbon Communications Launches Remote UC&C Solution, Introduces New CEO to Partners
Mar 24, 2020
|
1 Min Read
byJames Anderson, Senior News Editor
Telecommuter
Unified Communications/Contact Center
Coronavirus Prompts New Remote Workforce Offers from Talkdesk, Helpshift, Others
Coronavirus Prompts New Remote Workforce Offers from Talkdesk, Helpshift, Others
Mar 23, 2020
|
1 Min Read
byEdward Gately, Senior News Editor
Hired
Unified Communications/Contact Center
BullsEye Hires XO, Frontier Alum, Promotes Uchil to CTO
BullsEye Hires XO, Frontier Alum, Promotes Uchil to CTO
Mar 23, 2020
|
1 Min Read
byJames Anderson, Senior News Editor
Contract
Unified Communications/Contact Center
AT&T West, CWA Reach Tentative Agreement on Contract
AT&T West, CWA Reach Tentative Agreement on Contract
Mar 23, 2020
|
1 Min Read
byEdward Gately, Senior News Editor
Remote working, learning, health care
Unified Communications/Contact Center
Vonage Offers Remote Environment Solutions for Coronavirus Response
Vonage Offers Remote Environment Solutions for Coronavirus Response
Mar 19, 2020
|
1 Min Read
byEdward Gately, Senior News Editor
Add to team, new team member
Unified Communications/Contact Center
Granite Telecommunications Adds Frontier, Windstream Vets to Channel Team
Granite Telecommunications Adds Frontier, Windstream Vets to Channel Team
Mar 18, 2020
|
1 Min Read
byEdward Gately, Senior News Editor
Ribbon rolling
Unified Communications/Contact Center
Ribbon Communications Rolls Out Remote UC&C Offering
Ribbon Communications Rolls Out Remote UC&C Offering
Mar 17, 2020
|
1 Min Read
byEdward Gately, Senior News Editor
Financial insecurity looms
Unified Communications/Contact Center
Frontier Communications Delays Interest Payments as Reported Bankruptcy Looms
Frontier Communications Delays Interest Payments as Reported Bankruptcy Looms
Mar 17, 2020
|
1 Min Read
byEdward Gately, Senior News Editor
Coronavirus remote working
Unified Communications/Contact Center
Remote Workers Can Increase Cyber Threat to Employers
Remote Workers Can Increase Cyber Threat to Employers
Mar 16, 2020
|
1 Min Read
byEdward Gately, Senior News Editor
Cloud UC
Sponsored Content
How to Grab Your Share of the UCaaS Market
How to Grab Your Share of the UCaaS Market
Mar 13, 2020
Top Stories, top 20 stories
Unified Communications/Contact Center
7 Stories: Coronavirus Fallout, CCaaS Market Leaders, Windstream Channel Post-Bankruptcy
7 Stories: Coronavirus Fallout, CCaaS Market Leaders, Windstream Channel Post-Bankruptcy
Mar 13, 2020
|
1 Min Read
byJames Anderson, Senior News Editor
retirement
Unified Communications/Contact Center
AT&T Alliance Channel Gets New Leader as Leonard Retires
AT&T Alliance Channel Gets New Leader as Leonard Retires
Mar 12, 2020
|
1 Min Read
byJames Anderson, Senior News Editor
Cloud Computing
Unified Communications/Contact Center
Jenne Named Master Agent for Avaya Cloud Office
Jenne Named Master Agent for Avaya Cloud Office
Mar 11, 2020
|
1 Min Read
byEdward Gately, Senior News Editor
New
Unified Communications/Contact Center
StarLeaf Boosts Video Conferencing with New Products, Features
StarLeaf Boosts Video Conferencing with New Products, Features
Mar 10, 2020
|
1 Min Read
byEdward Gately, Senior News Editor
Team collaborating around a table
Sponsored Content
What Workers Told Us About Collaboration
What Workers Told Us About Collaboration
Mar 10, 2020
|
1 Min Read
Purchase handshake
Unified Communications/Contact Center
PlanetOne Signs Sprint, Adds Ingram Micro, XO Alums
PlanetOne Signs Sprint, Adds Ingram Micro, XO Alums
Mar 10, 2020
|
1 Min Read
byJames Anderson, Senior News Editor
Roll Out Dough
Unified Communications/Contact Center
Facilis Global Rolls Out First Global Partner Program
Facilis Global Rolls Out First Global Partner Program
Mar 10, 2020
|
1 Min Read
byEdward Gately, Senior News Editor
Merge Road Sign
Unified Communications/Contact Center
Lifesize, Serenova Merge to Address UCaaS-CCaaS Convergence
Lifesize, Serenova Merge to Address UCaaS-CCaaS Convergence
Mar 10, 2020
|
1 Min Read
byEdward Gately, Senior News Editor
Cloud UC
Unified Communications/Contact Center
BCN to Get UCaaS Market Boost from Netsapiens
BCN to Get UCaaS Market Boost from Netsapiens
Mar 10, 2020
|
1 Min Read
byEdward Gately, Senior News Editor
Contact center
Unified Communications/Contact Center
Avaya, Five9, Mitel Among Major Players in Booming Contact Center Software Market
Avaya, Five9, Mitel Among Major Players in Booming Contact Center Software Market
Mar 9, 2020
|
1 Min Read
byEdward Gately, Senior News Editor
Rumor
Unified Communications/Contact Center
Zoom Welcomes Master Agents, Others with New Referral Program
Zoom Welcomes Master Agents, Others with New Referral Program
Mar 9, 2020
|
1 Min Read
byEdward Gately, Senior News Editor
Delivery
Unified Communications/Contact Center
Reinvent Adds CoreDial, Windstream, CenturyLink Vets to Service Delivery Team
Reinvent Adds CoreDial, Windstream, CenturyLink Vets to Service Delivery Team
Mar 6, 2020
|
1 Min Read
byEdward Gately, Senior News Editor
Strategy
Unified Communications/Contact Center
Broadvoice Dumps XBP, YipTel, Unveils New, Unified Brand Strategy
Broadvoice Dumps XBP, YipTel, Unveils New, Unified Brand Strategy
Mar 5, 2020
|
1 Min Read
byEdward Gately, Senior News Editor
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