PSA, professional services automation![](https://eu-images.contentstack.com/v3/assets/blt10e444bce2d36aa8/blt8b8a1f87d8d73297/6525f884cfffa8cee68b6a87/PSA-2018.jpg?width=700&auto=webp&quality=80&disable=upscale)
PSA RMM News & Trends![](https://eu-images.contentstack.com/v3/assets/blt10e444bce2d36aa8/blt8b8a1f87d8d73297/6525f884cfffa8cee68b6a87/PSA-2018.jpg?width=700&auto=webp&quality=80&disable=upscale)
Apply CMM Thinking to the Service DeskApply CMM Thinking to the Service Desk
Take a page from the CMM model and apply its escalating levels of control to help the service desk run more smoothly.